topic Re: Sky Glass remote volume mute. in Sky Glass

Sky Glass remote volume mute.

Hobbayne64 — Fri, 22 Nov 2024 10:25:49 GMT

Has anybody noticed that when they push the volume mute on the remote control, it doesn't actually mute the sound anymore? It just reduces it in volume a bit. This is only started happening this morning and anybody had any similar problems.?

Re: Sky Glass remote volume mute.

BrynMeurig — Fri, 22 Nov 2024 13:15:18 GMT

My Glass TV updated to QS033 overnight, and I now have the same problem, and more....

When turning the set on, the first channel I select has no sound until the volume is turned up or down. This can be from the guide, continue watching or the apps (Netflix, Amazon, etc.)

Mute moves the volume graphic to minimum, but the volume stays the same.

Reducing the volume to minimum mutes the sound.

Re: Sky Glass remote volume mute.

BrynMeurig — Fri, 22 Nov 2024 13:30:16 GMT

Just to add, restarting the TV or unplugging for 30 minutes made no difference.

Re: Sky Glass remote volume mute.

Hobbayne64 — Fri, 22 Nov 2024 13:37:58 GMT

Sounds like another update has screwed up the system again. 🙄

Re: Sky Glass remote volume mute.

Azgard3 — Sat, 23 Nov 2024 15:14:12 GMT

Got the same issue.

Re: Sky Glass remote volume mute.

Nobble — Mon, 25 Nov 2024 12:18:11 GMT

I have managed to fix this!

I had exactly the same issue, it started a few days ago after I'd connected my bluetooth headphones for the first time?

I was able to fix it by pressing the the three dots button on the remote "..." top left. Then selected "Audio Output" and clicked on "TV Speakers", which was unticked for some reason, when I think it should be ticked by default?

Now works fine. Good luck.

(I'm on OS 1.3, Build version: QS033.014.00P. Remote control firmware: 5103.4.8)

Re: Sky Glass remote volume mute.

BrynMeurig — Mon, 25 Nov 2024 12:25:05 GMT

@Nobble

Brilliant, that's fixed mine too.

Quite surprising though, as the only Bluetooth device I have connected is the TV remote!

Re: Sky Glass remote volume mute.

lettice — Mon, 25 Nov 2024 12:32:23 GMT

@Hobbayne64 @Azgard3

Can you both try the fix as mentioned in post 6?

Re: Sky Glass remote volume mute.

Tim114 — Mon, 25 Nov 2024 21:26:04 GMT

Ah ha , don't know how u managed it but great Scot , it works now ! I can mute with the mute button .

Re: Sky Glass remote volume mute.

grmay — Tue, 26 Nov 2024 13:15:00 GMT

@Nobby6 you legend, sorted mine with your instructions. Thank you

Re: Sky Glass remote volume mute.

grmay — Tue, 26 Nov 2024 13:17:02 GMT

You legend, fixed mine straight away with your instructions thank you

Re: Sky Glass remote volume mute.

Lutta — Wed, 27 Nov 2024 21:11:23 GMT

This worked for me.

Thanks!

Re: Sky Glass remote volume mute.

StanTheMan73 — Wed, 27 Nov 2024 23:31:01 GMT

I've had problems since update, with mute not working unless I cover IR end of remote, and occasionally when I press volume up, it keeps increasing on its own.

I have soundbar setup thro ARC.

Re: Sky Glass remote volume mute.

82bit — Thu, 28 Nov 2024 07:36:20 GMT

This solution (to Sky's created problem) seems only temporary? I've had to repeat this procedure for a third time already.

Re: Sky Glass remote volume mute.

grmay — Thu, 28 Nov 2024 07:40:54 GMT

Mines been fine since i fixed it, fingers crossed it stays that way. Do love the sky glass though

Re: Sky Glass remote volume mute.

BrynMeurig — Thu, 28 Nov 2024 14:12:56 GMT

@82bit wrote:
This solution (to Sky's created problem) seems only temporary? I've had to repeat this procedure for a third time already.

Works fine on mine. Not had to repeat the procedure.

Do you use bluetooth headphones?

If you do, perhaps setting the audio back to TV speakers before you switch off may cure it?

Re: Sky Glass remote volume mute.

82bit — Sat, 30 Nov 2024 06:29:07 GMT

Yes it does seem to be Bluetooth headphone related. For some reason it doesn't always automatically reselect TV output when you disconnect the headphones.

Re: Sky Glass remote volume mute.

Azgard3 — Thu, 05 Dec 2024 21:10:16 GMT

Nice one Nobble. Worked a treat!

Give this person a month's free subscription 👍

Re: Sky Glass remote volume mute.

ZanneF — Tue, 24 Dec 2024 16:27:59 GMT

I use tv speakers and m, sometimes, earbuds. If I turn the tv on without buds it's muted and I need to press the volume up to get sound.
To make the mute work correctly I have to go to ... and select buds and the reselect tv speakers. Then all works OK - until the next time I use my ear buds.