topic Constant msg on screen (please wait for your program to load) in Sky Glass

Constant msg on screen (please wait for your program to load)

Paulg- — Sat, 23 Nov 2024 11:44:15 GMT

Reset 3 times no change tv has not worked all day but Netflix has ?

Re: Constant msg on screen (please wait for your program to load)

GD1 — Sat, 23 Nov 2024 11:53:24 GMT

@Paulg- That is usually down to insufficent speed or wifi issues, where netflix can run on lower speeds Glass/Streaam Tv channels need a constant 25mbps for HD & 35mbps for UHD.

If you open the netflic app on your Glass/stream device go to Get Help and run connection test, what speed is being reported?

Re: Constant msg on screen (please wait for your program to load)

Paulg- — Sat, 23 Nov 2024 11:58:23 GMT

Thanks GD1 I checked my speed and it's well between those numbers will try rest again if that doesn't work il ring sky up this happens a bit too often to be fair