topic Re: Sky glass software issue in Sky Glass

Sky glass software issue

Gav27 — Fri, 22 Nov 2024 14:50:49 GMT

My sky glass is only 2 1/2 old and conveniently out of warranty when the switching on issue started. Now the only way to get my sky glass on is to factory reset (20/30 minutes) after that it works fine until you have to switch on the next day. I was told that it was broken and needs replaced for a fee. I have a tv that is about 15 years old that works great but a dky glass doesn't see out 2 1/2 years. No resolve offered other that i cancel my whole sky or pay the fee to replace.....shame after 11 years of sky tv, broadband and 4x mobiles

Re: Sky glass software issue

mikealanr — Fri, 22 Nov 2024 23:38:25 GMT

Hi @Gav27

You purchased a TV that comes with a 2 year warranty. If you are outside that your only recourse is to try and make a claim under your consumer rights and/or make a complaint to Sky. https://www.sky.com/help/articles/how-to-make-a-complaint

The only other thing is Sky have a repair partner who can fix issues with glass apart from the screen itself. See: https://www.sky.com/help/articles/sky-glass-tv-repairs

When you say factory reset, do you mean powering off, holding the button on the side etc? In what way isn't it working? If you describe your issue to th community w will do our best to assist. We have seen most issues.

MikeAlanR

Re: Sky glass software issue

Exiled-in-HH — Sat, 23 Nov 2024 07:47:36 GMT

@Gav27 wrote:
My sky glass is only 2 1/2 old and conveniently out of warranty when the switching on issue started. Now the only way to get my sky glass on is to factory reset (20/30 minutes) after that it works fine until you have to switch on the next day. I was told that it was broken and needs replaced for a fee. I have a tv that is about 15 years old that works great but a dky glass doesn't see out 2 1/2 years. No resolve offered other that i cancel my whole sky or pay the fee to replace.....shame after 11 years of sky tv, broadband and 4x mobiles

Shame NO ... disappointment YES🤔

Any TV can fail ... I have an expensive OLED TV it failed after 3 years BUT it came with a 5 year extended warranty so it was fixed for free😉

Buying an expensive TV without a 5 year warranty is a bad idea😟