topic Re: Can’t access the sky store in sky glass in Sky Glass

Can’t access the sky store in sky glass

CLor — Sat, 24 Feb 2024 21:06:07 GMT

As the post says I was wanting to rent or buy a movie tonight so I went on the sky store when I go to sign in I'm getting the message "there is an issue with login, please check details and try again" then a button to retry however when I click the button it does not send me to any login page. Any advice? thanks in advance

Re: Can’t access the sky store in sky glass

Padam_Padam — Sat, 24 Feb 2024 22:32:03 GMT

@CLor wrote:
As the post says I was wanting to rent or buy a movie tonight so I went on the sky store when I go to sign in I'm getting the message "there is an issue with login, please check details and try again" then a button to retry however when I click the button it does not send me to any login page. Any advice? thanks in advance

Tried a reboot? Turn it off at the wall for a minute then power back on.

Re: Can’t access the sky store in sky glass

Paul+Boland — Sun, 25 Feb 2024 00:07:25 GMT

@CLor

To login into Sky Store first time on Sky Glass/Sky Stream or if you previously signed out of Sky Store App.

Do the following

Home menu click Playlist

With remote scroll to the bottom of screen

You will see tabs for Manage All and Sky Store Purchases

Click Sky Store Purchases

Use this to log into your Sky store account using your exitsing sky store account login details.

Once you do this you can then go back and use Sky Store App on Sky Glass/Sky Stream to access your library and to make purchases from sky store app.

Re: Can’t access the sky store in sky glass

Jporch316 — Sun, 25 Feb 2024 08:13:40 GMT

@CLor

FYI your sky store login is different from your sky ID

Re: Can’t access the sky store in sky glass

MinxiiMoo87 — Fri, 22 Nov 2024 15:06:45 GMT

How do you set up the sky store?

Re: Can’t access the sky store in sky glass

lettice — Fri, 22 Nov 2024 15:21:17 GMT

@MinxiiMoo87 wrote:

How do you set up the sky store?

Have a read of the Sky Glass/Stream article that takes you through setting up your Sky store;

https://www.sky.com/help/articles/sky-store-sky-glass

Re: Can’t access the sky store in sky glass

MinxiiMoo87 — Fri, 22 Nov 2024 15:22:15 GMT

I have tried that. I am using the puck 😞 and i have tried on my phone and laptop and nothing is working. @Lettuce

Re: Can’t access the sky store in sky glass

lettice — Fri, 22 Nov 2024 15:36:42 GMT

@MinxiiMoo87 wrote:

I have tried that. I am using the puck 😞 and i have tried on my phone and laptop and nothing is working. @Lettuce

That sounds like a problem with your Sky Store account.

Bst would be to get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us