topic Re: Sound glass tv in Sky Glass

Sound glass tv

Sonia14 — Fri, 22 Nov 2024 10:52:27 GMT

Hi All

had a new glass tv delivered because the other one was faulty

but the new tv the sound doesn't seem right very low compared to the old one.

could someone tell me where the sound should be coming from on the tv is it just the bottom.

thanks .

Filled complaint form in

Sonia14 — Tue, 12 Nov 2024 13:47:09 GMT

Thank you all I did put a complaint in but still no response

Sonia

Re: Sound glass tv

CoffeeDrinker — Fri, 22 Nov 2024 11:14:08 GMT

Sky Glass has a 3.1.2 setup. The 3 = left, centre and right speakers at the bottom, with most dialogue coming from the centre. The .1 is the subwoofer. The last .2 are the two up firing speakers for Atmos height channels.

The sound should overwhelmingly be coming from the bottom of the TV, dialogue mostly from the centre for most viewing content. With Atmos content, the height channels should be reproduced from the top of the TV. In terms of directionality/imaging, don't expect miracles - the Glass TV is a reasonably good sounding set for its budget but don't expect the wraparound/above effect of a full 5.1/7.1/Atmos seperate speaker system.

Re: Sound glass tv

Sonia14 — Fri, 22 Nov 2024 11:16:45 GMT

Thank you for your support

I was just going on the tv what was faulty the sound was great .

but on this new tv it's awful 😞

Re: Sound glass tv

Ellie_TV — Fri, 22 Nov 2024 11:58:29 GMT

@Sonia14 wrote:
Thank you for your support
I was just going on the tv what was faulty the sound was great .
but on this new tv it's awful 😞

Phone Sky and tell them. They should swap it for another one. It's possible you got a refurbished set as your replacement and it wasn't checked properly before being sent out.

Re: Sound glass tv

Sonia14 — Fri, 22 Nov 2024 12:00:54 GMT

Thank you so much

I didn't even know they did refurbished ones wow 😮

I will ring them thank you 🤩

Re: Sound glass tv

Ellie_TV — Fri, 22 Nov 2024 12:05:28 GMT

@Sonia14 wrote:
Thank you so much
I didn't even know they did refurbished ones wow 😮
I will ring them thank you 🤩

Yes, they often send out refurbished sets as replacements for faulty ones, or customers can purchase refurbished ones for less money than a brand new one.

If your original Glass TV was faulty from when you first got it then it should have been replaced with a brand new one.

Re: Sound glass tv

Sonia14 — Fri, 22 Nov 2024 12:07:33 GMT

Wow thank you 🙏

Re: Sound glass tv

Ellie_TV — Fri, 22 Nov 2024 12:08:26 GMT

@Sonia14 wrote:
Wow thank you 🙏

No problem. Hope you manage to get it sorted out. 🙂

Re: Sound glass tv

Sonia14 — Fri, 22 Nov 2024 12:22:42 GMT

Is there anyway of checking the speakers

Re: Sound glass tv

Ellie_TV — Fri, 22 Nov 2024 12:27:46 GMT

@Sonia14 wrote:
Is there anyway of checking the speakers

Try opening the YouTube app and search for speaker test. Look for one that has a 5.1 audio test - this should play a sound through the main speakers individually - the left, right and centre speakers.

If it doesn't sound like there's anything coming from one of the speakers then you definitely need to get the TV swapped.

The upward speakers will only really be used if you play some Dolby Atmos programmes like Day Of The Jackal.

Re: Sound glass tv

Sonia14 — Fri, 22 Nov 2024 12:44:34 GMT

Is there only speakers at the bottom of the tv

Re: Sound glass tv

Sonia14 — Fri, 22 Nov 2024 12:46:08 GMT

I am having to have the volume button half way up to here it right

Re: Sound glass tv

Exiled-in-HH — Fri, 22 Nov 2024 13:44:12 GMT

@Ellie_TV wrote:
@Sonia14 wrote:
Thank you so much
I didn't even know they did refurbished ones wow 😮
I will ring them thank you 🤩
Yes, they often send out refurbished sets as replacements for faulty ones, or customers can purchase refurbished ones for less money than a brand new one.
If your original Glass TV was faulty from when you first got it then it should have been replaced with a brand new one.

Wouldn't you have to submit issues during the cooling off period to get a new Glass TV as a replacement?

Re: Sound glass tv

Sonia14 — Fri, 22 Nov 2024 13:47:23 GMT

It was faulty from day one so yes they was aware of it

Re: Sound glass tv

Ellie_TV — Fri, 22 Nov 2024 13:55:40 GMT

@Sonia14 wrote:
It was faulty from day one so yes they was aware of it

Definitely speak to them again. Lodge a formal complaint if you continue to have difficulty getting a fully functioning set.

Re: Sound glass tv

Exiled-in-HH — Fri, 22 Nov 2024 13:56:52 GMT

@Sonia14 Was it replaced during the cooling off period?

Re: Sound glass tv

Sonia14 — Fri, 22 Nov 2024 13:58:31 GMT

I am so disappointed in this had nothing but issues.when they brought the new tv they didn't put the new stand on what came with it left the old one on so it was a different white to the tv.So had to put a complaint in over that .

Now this new tv with the sound issue fed up .

Re: Sound glass tv

Exiled-in-HH — Fri, 22 Nov 2024 17:37:01 GMT

@Sonia14 Are you still in your cooling off period?

Re: Sound glass tv

Sonia14 — Fri, 22 Nov 2024 18:06:46 GMT

Does it start again if this is a second tv ?