topic Re: Volume control on puck remote in Sky Glass

Volume control on puck remote

Woodybrook — Sat, 16 Nov 2024 19:26:34 GMT

My volume control has stopped working on my glass puck. I've gone through everything to re-pair but it still doesn't work. Everything else is perfectly fine. Any ideas. By the way it did work up until a week ago

Re: Volume control on puck remote

Exiled-in-HH — Mon, 18 Nov 2024 09:26:26 GMT

Report to Sky and request a replacement remote😉

Re: Volume control on puck remote

Mr+Flibbles+86 — Tue, 19 Nov 2024 11:09:02 GMT

Hi there @Exiled-in-HH , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Volume control on puck remote

Exiled-in-HH — Tue, 19 Nov 2024 11:19:11 GMT

@Mr+Flibbles+86 Escalation should've been for @Woodybrook 😉

Re: Volume control on puck remote

Mr+Flibbles+86 — Tue, 19 Nov 2024 11:21:41 GMT

Hi there @Woodybrook , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Volume control on puck remote

Addie15 — Thu, 21 Nov 2024 14:19:32 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Volume control on puck remote

Woodybrook — Thu, 21 Nov 2024 18:36:11 GMT

I still have an issue & haven't heard anything from you

Re: Volume control on puck remote

Addie15 — Fri, 22 Nov 2024 08:55:24 GMT

Hi there, @Woodybrook. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147