topic Disney+ not working on Sky Glass Error code 1017 in Sky Glass

Disney+ not working on Sky Glass Error code 1017

gmgm — Wed, 20 Nov 2024 10:41:12 GMT

I have followed as much online troubleshooting as possible but still Disney+ wont load on my Sky Glass:

Powered off

updated Apps

Manually pulled the plug

rolled up a trouser leg while the TV switches on...

All other apps and TV work fine, any other suggestions?

Re: Disney+ not working on Sky Glass Error code 1017

Addie15 — Thu, 21 Nov 2024 10:24:37 GMT

Hi there, Welllhung. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Disney+ not working on Sky Glass Error code 1017

GrahamP1 — Fri, 29 Nov 2024 08:47:58 GMT

I am actually in the exact same situation with Disney NCIS ..... a couple of days ago it just happened.....,...any clues please

Re: Disney+ not working on Sky Glass Error code 1017

gmgm — Fri, 29 Nov 2024 08:50:04 GMT

The problem is back for me as well, I need to open a support case again.

Re: Disney+ not working on Sky Glass Error code 1017

Kelsingra — Fri, 13 Dec 2024 13:09:20 GMT

Hey all,

Welcome to the Community! 😊

Thank you for letting us know about this issue. We managed to contact Disney about the problem and they advised that the error 1017 indicates that the account is not being validated by the Disney servers. You will need to contact Disney+ support for assistance with account validation. Also they advise to clear the cach for the Disney+ app and that will resolve the problem!