topic Re: Disney+ not working on Sky Glass Error code 1017 in Sky Glass

Disney+ not working on Sky Glass Error code 1017

gmgm — Wed, 20 Nov 2024 12:01:16 GMT

I have followed as much online troubleshooting as possible but still Disney+ wont load on my Sky Glass: Error code 1017,

Powered off

updated Apps

Manually pulled the plug

rolled up a trouser leg while the TV switches on...

All other apps and TV work fine, any other suggestions?

Exiled-in-HH — Wed, 20 Nov 2024 12:07:45 GMT

Can you access Disney+ on other devices?

gmgm — Wed, 20 Nov 2024 12:15:45 GMT

I can on my phone on my home internet and on a Freeview TV(so not an IP issue)

I get the same error on my sky puck attached to another TV

Jporch316 — Thu, 21 Nov 2024 07:03:00 GMT

habe you also contacted Disney support to check if they can confirm what the error is ?

a quick google search didn't help much ... it's possibly an error relating to failure to authenticate your account on disneys servers ?

then only suggestion I have is too pull the plug from your unit overnight maybe.

Exiled-in-HH — Thu, 21 Nov 2024 07:52:07 GMT

The Disney+ account should be OK if it can be accessed on other devices😟

gmgm — Thu, 21 Nov 2024 12:26:44 GMT

I didnt do anything and sky didnt do anything and then it randomly started working..

Exiled-in-HH — Thu, 21 Nov 2024 12:29:38 GMT

Good ... there was nothing wrong with your Disney+ account🙂