topic Re: Sky tv saying no connection to internet in Sky Glass

Sky tv saying no connection to internet

Ellie133 — Tue, 19 Nov 2024 21:12:16 GMT

My sky tv saying no internet connection!!!!??

Re: Sky tv saying no connection to internet

GD1 — Tue, 19 Nov 2024 21:14:07 GMT

@Ellie133 Which service do you have? Sky Q, Sky stream or Sky Glass?

Re: Sky tv saying no connection to internet

Ellie133 — Tue, 19 Nov 2024 21:14:33 GMT

Sky glass

Re: Sky tv saying no connection to internet

mikealanr — Tue, 19 Nov 2024 23:06:29 GMT

Hi @Ellie133

Try the troubleshooting steps outlined here: https://www.sky.com/help/articles/sky-glass-no-internet-connection-osm

MikeAlanR

Re: Sky tv saying no connection to internet

Fothergill1 — Wed, 20 Nov 2024 11:15:30 GMT

Hi @Ellie133 On the odd occasion this has happened to my stream puck I do the following and it has always worked:

Put your Glass to Standby and then unplug both your Glass TV and router. Leave for a couple of minutes and then plug your router back in and wait for it to finish rebooting. Once it has rebooted plug your glass TV back in and when that has also rebooted it will hopefully have connected to the internet again.

Good luck