topic Re: Sky glass issues in Sky Glass

Sky glass issues

Dave10883 — Tue, 19 Nov 2024 19:57:26 GMT

Does anybody have issues with sky glass? Takes ages for apps to load keeps crashing etc and WiFi seems fine

Re: Sky glass issues

roger1949 — Tue, 19 Nov 2024 20:55:06 GMT

This forum on a daily basis has numerous posts all with a question about sky glass not working in some different ways.People known as experts will mention WiFi speed,packet loss and latency when in reality the TV isn't fit for purpose.

If you can get out of your contract do it.

Re: Sky glass issues

Fothergill1 — Tue, 19 Nov 2024 21:41:40 GMT

@Dave10883 The first thing to try at the first sign of any problems is to do a reboot by going into Settings > System Management > Resets & Updates > Restart device (do not do a factory reset). It takes about 3 minutes to completely reboot. You will have a blank screen for a couple of minutes before the Sky logo appears so don’t panic when you first start the process.

You could also refresh your apps from the same resets & updates menu. This can take a few hours but is done in the background so you can continue using the Glass TV. I tend to do it last thing at night so it does the refresh overnight.

Re: Sky glass issues

Robmvfearn — Tue, 19 Nov 2024 21:48:14 GMT

Yeap just happened to us aswell, total crash but wifi fine, im really getting sick of this. One day it will be enough to push me over edge and ditch sky all together.

Re: Sky glass issues

Exiled-in-HH — Wed, 20 Nov 2024 07:15:29 GMT

@roger1949 wrote:
This forum on a daily basis has numerous posts all with a question about sky glass not working in some different ways.People known as experts will mention WiFi speed,packet loss and latency when in reality the TV isn't fit for purpose.
If you can get out of your contract do it.

It is not necessary to be an expert to understand that WiFi can be fine BUT the internet connection to the Sky servers is inadequate to support Sky Glass🤔

All the reasons you've stated are reasons why the connection could be inadequate ... only some have issues ... while many do not😉

Re: Sky glass issues

Dave10883 — Wed, 20 Nov 2024 12:39:45 GMT

Will try that tonight thanks for your reply! Part of me does wish I'd have stopped with sky Q as didn't have any issues but hopefully with what you've told me to try will help thanks 😊