topic Re: Sky live camera in Sky Glass

Sky live camera

Lewis2712 — Tue, 19 Nov 2024 09:08:49 GMT

I'm new to sky glass and looking at my first bill realised I'm being charged £6 a month for a live camera that I'm not using . Am I able to return the camera and therefore stop paying the extra &6 for a product I won't ever use ?

Re: Sky live camera

Mister_Dalek — Tue, 19 Nov 2024 09:39:26 GMT

@Lewis2712 wrote:
I'm new to sky glass and looking at my first bill realised I'm being charged £6 a month for a live camera that I'm not using . Am I able to return the camera and therefore stop paying the extra &6 for a product I won't ever use ?

If it's less than 31 days since you had the TV and Sky Live camera delivered then yes, you should be able to return it without issue.

You would have added the camera when you ordered Sky Glass because it's never added automatically - it's always been an optional extra.

Re: Sky live camera

mikealanr — Tue, 19 Nov 2024 15:51:44 GMT

@Lewis2712

Just to add to @Mister_Dalek reply: there isn't a subscription for Live it's a second loan repayment for the hardware. It can only be returned in the first 31 days.

MikeAlanR