topic Re: Streaming in Sky Glass

Streaming

Northolt55 — Mon, 18 Nov 2024 14:01:30 GMT

Anyone else having a message saying problems with streaming service in Northolt area

Re: Streaming

Mister_Dalek — Mon, 18 Nov 2024 14:06:03 GMT

@Northolt55 wrote:
Anyone else having a message saying problems with streaming service in Northolt area

Have you checked your broadband connection? What speed is being received by your Sky Glass TV?

To find out, open the Netflix app and navigate to the get help menu where you can run a network check.

25Mbps is needed for HD and 30Mbps for UHD.

If you are not receiving these speeds as a bare minimum then you may experience issues. If you should be receiving faster speeds then try rebooting both your broadband router and your Glass TV.

Re: Streaming

Northolt55 — Mon, 18 Nov 2024 14:44:54 GMT

App says broadband fine

Re: Streaming

Mister_Dalek — Mon, 18 Nov 2024 14:47:00 GMT

@Northolt55 wrote:
App says broadband fine

Which app? Netflix?

Re: Streaming

Exiled-in-HH — Mon, 18 Nov 2024 14:58:57 GMT

Your BB maybe fine BUT that doesn't mean your WiFi is fine😉

Re: Streaming

lettice — Mon, 18 Nov 2024 15:40:23 GMT

Assume you are seeing this in your MySky app when running a service check?

Is your Sky Stream/ Glass working ok or not?