topic Re: Sky Glass order and then Sky cancelled my order without explanation in Sky Glass

Sky Glass order and then Sky cancelled my order without explanation

Sharpy1006 — Sun, 17 Nov 2024 20:31:49 GMT

I spent 40 minutes on the phone earlier today to customer services. I am a Sky Q customer and was upgrading to Sky Glass. I placed the order this afternoon and have this evening recieved emails saying my order has been cancelled. The order tracking system in my Sky only shows the packaging dispatch for returning my Sky Q hardware.

Following the tracking link from the email confirming the delivery date received earlier today now says that the retailer has cancelled my order and it appears that all of my current TV subscriptions on Sky Q end tonight.

What the hell is going on?

Re: Sky Glass order and then Sky cancelled my order without explanation

Sharpy1006 — Sun, 17 Nov 2024 20:38:50 GMT

Meant to also say that there was no sign of a credit agreement email either.

Re: Sky Glass order and then Sky cancelled my order without explanation

peter-marlow+1966 — Sun, 17 Nov 2024 20:38:54 GMT

It may have been cancelled because you failed the credit check, have you had a credit agreement to sign ? Ring sky tomorrow and check

Re: Sky Glass order and then Sky cancelled my order without explanation

GD1 — Sun, 17 Nov 2024 20:39:34 GMT

@Sharpy1006 If you ordered Sky Glass on credit it may be that you have failed the credit check.

You would need to speak to Sky to find out, however they would not be able to tell you anything about your credit score or the reasons why you failed.

Re: Sky Glass order and then Sky cancelled my order without explanation

Sharpy1006 — Sun, 17 Nov 2024 20:43:33 GMT

ok thanks. Seems mental that my monthly bill was about to fall by £70 by switching from Q to glass but ok. I will call them tomorrow, thanks for the info.

Re: Sky Glass order and then Sky cancelled my order without explanation

oj01 — Sun, 17 Nov 2024 21:26:26 GMT

@Sharpy1006 wrote:
ok thanks. Seems mental that my monthly bill was about to fall by £70 by switching from Q to glass but ok. I will call them tomorrow, thanks for the info.

That would imply that you are massively overpaying for Sky Q. Note also that Sky Glass is not an "upgrade", it's just something very different.

Re: Sky Glass order and then Sky cancelled my order without explanation

Exiled-in-HH — Mon, 18 Nov 2024 09:05:46 GMT

@Sharpy1006 Do you need a new TV ... Did you consider Sky Stream pucks?

Are you on a rolling Sky Q contract or an active Sky Q 18 or 24 month discount offer?

Re: Sky Glass order and then Sky cancelled my order without explanation

Sharpy1006 — Mon, 18 Nov 2024 08:58:17 GMT

I'm on a rolling Sky Q contract with Broadband etc and have been paying full price for a few months as I wanted to see if Fibre BB was going to become active in my area before switching. Its not anytime soon so switching providers. This prompted the TV conversations with SKY

Re: Sky Glass order and then Sky cancelled my order without explanation

Exiled-in-HH — Mon, 18 Nov 2024 09:07:48 GMT

@Sharpy1006 wrote:
I'm on a rolling Sky Q contract with Broadband etc and have been paying full price for a few months as I wanted to see if Fibre BB was going to become active in my area before switching. Its not anytime soon so switching providers. This prompted the TV conversations with SKY

Get a puck rather than a Glass TV😉

Re: Sky Glass order and then Sky cancelled my order without explanation

Leeann80 — Sun, 16 Nov 2025 01:20:11 GMT

I called sky on the 14 th and ordered the 55 inch sky glass TV and broadband also a sky stream box but now 8 have received the stream box but the TV is meant to be delivered tomorrow 15 th and my broadband is going on on the 21 st but I have just received an email saying confirmation of cancellation for the sky glass TV and I never cancelled anything WHAT DO I DO

Re: Sky Glass order and then Sky cancelled my order without explanation

Daniel0210 — Sun, 16 Nov 2025 05:59:25 GMT

@Leeann80

You have possibly failed the credit checks for the Sky Glass TV. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record.

Also perhaps check that Sky have the correct spelling of your name.