https://helpforum.sky.com/t5/Sky-Glass/Sky-glass/m-p/4822815#M154034 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3170437">@gowen</a>&nbsp; You're not talking to Sky and they won't be able to fix anything opn the back of a community post.&nbsp; For the most part these issue are usually wifi related.</P> <P>&nbsp;</P> <P>How is your TV connected to your hub?&nbsp; On the Glas TV open the netflix app and go to Get Help, run the connection test, what speed is being reported?</P> <P>&nbsp;</P> <P>Anytthing less than 25mbps for HD&nbsp; &amp; 35mbps for UHD will cause such issue, poor wifi will also cause this issue.</P> Sun, 17 Nov 2024 19:36:38 GMT GD1 2024-11-17T19:36:38Z https://helpforum.sky.com/t5/Sky-Glass/Sky-glass/m-p/4822811#M154033 <P>Picture keep freezing and then the sound catches up</P><P>This has been happening for the past 2 months and I shouldn't have to keep turning the tv off and resetting it when I'm paying for a service!</P><P>Please advise on how you will fix this issue!&nbsp;</P> Sun, 17 Nov 2024 19:32:38 GMT https://helpforum.sky.com/t5/Sky-Glass/Sky-glass/m-p/4822811#M154033 gowen 2024-11-17T19:32:38Z https://helpforum.sky.com/t5/Sky-Glass/Sky-glass/m-p/4822815#M154034 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3170437">@gowen</a>&nbsp; You're not talking to Sky and they won't be able to fix anything opn the back of a community post.&nbsp; For the most part these issue are usually wifi related.</P> <P>&nbsp;</P> <P>How is your TV connected to your hub?&nbsp; On the Glas TV open the netflix app and go to Get Help, run the connection test, what speed is being reported?</P> <P>&nbsp;</P> <P>Anytthing less than 25mbps for HD&nbsp; &amp; 35mbps for UHD will cause such issue, poor wifi will also cause this issue.</P> Sun, 17 Nov 2024 19:36:38 GMT https://helpforum.sky.com/t5/Sky-Glass/Sky-glass/m-p/4822815#M154034 GD1 2024-11-17T19:36:38Z