topic Re: Sky Glass picture issue in Sky Glass

Sky Glass picture issue

Rainloz — Thu, 14 Nov 2024 01:38:40 GMT

Recently started to get pixelation occasionally for first time

BT fibre excellent very fast

Today suddenly had a huge overlay of yellow covering around 80% of the screen !

Remaining 20% is normal colour of screen

Appears on all channels

Sky community suggests new screen as can't be corrected by reset

Not sure if they send out engineers / costs etc ?

Bit unknown

Don't hold out much hope from Sky customer services esp as warranty has expire 😞

Whats best thing to do ?

Thx

Re: Sky Glass picture issue

Mister_Dalek — Thu, 14 Nov 2024 07:59:02 GMT

@Rainloz

Remove the plug from the wall for a few minutes then plug back in and allow the TV to reboot. If this doesn't clear it you'll need to ring Sky for further troubleshooting.

If you are outside your 2 year warranty period and do not have any form of paid for extended warranty you'll need to continue to pay off anything you still owe for the TV and buy a new one.

Re: Sky Glass picture issue

Rainloz — Thu, 14 Nov 2024 14:55:18 GMT

Hi I didnt think that would solve things

I thought Sky had engineers who can pay

I wouldn't buy another one

Re: Sky Glass picture issue

TimmyBGood — Thu, 14 Nov 2024 15:32:32 GMT

@Rainloz

There's no 'engineer' support for Glass: that's a business model for the legacy satellite television platforms which doesn't apply to online content delivery.

Historically the reason Sky had a national fleet of installers was it's not particularly reasonable to expect householders to put up their own satellite dishes...

Re: Sky Glass picture issue

Rainloz — Thu, 14 Nov 2024 16:21:08 GMT

OMG ok thx they said they had

lies yet again

Re: Sky Glass picture issue

Exiled-in-HH — Thu, 14 Nov 2024 18:14:05 GMT

@Rainloz Do you know of any TV retailer that supports uncharged repair outside warranty or extended warranty?

TV repairs require return of a TV to a repair centre🤔

Re: Sky Glass picture issue

Frederic746 — Sun, 09 Aug 2026 16:40:06 GMT

A couple of days ago, I switched on my Sky glass to find a black line vertically right in the middle of the screen

contacted Sky support and all they advise is that my TV being 3 years old is out of warranty so can't help

I would definitely NOT recommend Sky Glass

its a very expensive equipment for not much benefits