topic Re: Freezing apps and TV in Sky Glass

Freezing apps and TV

Graham1968 — Tue, 05 Nov 2024 21:49:35 GMT

I am sick of the freezing of apps and the TV so frequently. Lost count how many times I am having to switch the power off at the wall to reset it all. Thinking of giving up on Sky Glass. Nowhere near as good as Sky Q. Help!!!

Re: Freezing apps and TV

Jporch316 — Tue, 05 Nov 2024 23:26:58 GMT

@Graham1968 wrote:
I am sick of the freezing of apps and the TV so frequently. Lost count how many times I am having to switch the power off at the wall to reset it all. Thinking of giving up on Sky Glass. Nowhere near as good as Sky Q. Help!!!

can you go into the glass Netflix app and go to get help where you can run the network check to see the internet speed you are getting

glass needs at least 30mb to run optimally

Re: Freezing apps and TV

Graham1968 — Wed, 06 Nov 2024 19:06:18 GMT

I'm getting 130mpbs. Presume this is way above what's required

Re: Freezing apps and TV

Jporch316 — Wed, 06 Nov 2024 19:10:48 GMT

@Graham1968 wrote:
I'm getting 130mpbs. Presume this is way above what's required

It is

how are you connected ? Ethernet or WiFi ?

Re: Freezing apps and TV

Graham1968 — Wed, 06 Nov 2024 19:12:26 GMT

WiFi

Re: Freezing apps and TV

Jporch316 — Wed, 06 Nov 2024 19:14:28 GMT

@Graham1968 wrote:
WiFi

any boosters or extenders ? These can cause some issues

Can you temporarily run an ethernet cable from device to router and see if the issue persists ?

if it does I can escalate your post to the online sky support team

Re: Freezing apps and TV

Graham1968 — Wed, 06 Nov 2024 19:26:14 GMT

Nothing else. Can't run an Ethernet cable as the distance is too far. Plus the whole reason for the steaming was to run it through WiFi.

Re: Freezing apps and TV

Jporch316 — Wed, 06 Nov 2024 20:08:58 GMT

@Graham1968

I have escalated your post to the online sky community support team ... please lookout for an invitation to chat

Re: Freezing apps and TV

Lisa-P1987 — Thu, 07 Nov 2024 10:24:30 GMT

Thanks for escalating this. We’ve sent Graham1968 an invite to chat.

Re: Freezing apps and TV

Addie15 — Sun, 10 Nov 2024 13:51:26 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.