topic Re: Glass tv in Sky Glass

Glass tv

CazEvie — Tue, 05 Nov 2024 17:43:12 GMT

Hi. I've had Sky Glass for a few months now bit have a line at the top of my screen from left to right. Its only a fine line but still noticable. Its there about 95% of the time. I have contacted Sky about this (was on hold for an hour!!) and they were meant to call me back but I got nothing. Has anyone else experienced this?

Re: Glass tv

mikealanr — Tue, 05 Nov 2024 17:59:10 GMT

Hi @CazEvie

Try pulling the plug for at least 10 minutes as these lines can sometimes be caused by a software issue. If the line remains after this time it is likely to be a hardware issue and will need replacing under warranty.

Unfortunately you will need to call Sky to arrange this if they haven't called back as we are fellow subscribers here on the forum.

MikeAlanR

Re: Glass tv

CazEvie — Tue, 05 Nov 2024 18:08:59 GMT

Thanks Mike. I'll try that although think I've already tried it

Carole

Re: Glass tv

Fothergill1 — Tue, 05 Nov 2024 18:11:08 GMT

@CazEvie I no longer have Glass as I got rid of it a year ago and moved to a Smart TV with stream puck.

When I had my Glass it developed a 2 inch wide vertical line. A normal reboot didn't resolve it so I left the TV unplugged overnight and the line disappeared and luckily it never came back. Give it a try but if it doesn't resolve the issue or if it keeps coming back you will need to call Sky again for additional troubleshooting and if necessary a replacement TV (it sounds as though you are still well within the 24 month warranty).