Sky Glass - Netflix Error Message Unplug your TV

landk1986 — Mon, 04 Nov 2024 18:01:18 GMT

Every time I try to watch something on Netflix it comes up with the Error Message 'That didn't work. Let's try unplugging your TV.' Error Code is tvq-pb-101(8.1)

I've tried to contact both Sky and Netflix their suggestions are doing the same thing over and over that don't work restart router and unplug TV and yes I've left it for a few mins before plugging back in. They don't seem to want to help resolve the situation which will lose them my business soon .

Can anyone help ?

Thanks

Re: Sky Glass - Netflix Error Message Unplug your TV

mikealanr — Mon, 04 Nov 2024 23:10:31 GMT

Hi @landk1986

Have you tried the "reload netflix" option within the menu on netflix. Go to netflix > left menu > get help? This will clear the local cache etc and reload the app.

The other thing to try if that doesn't work is put your glass on your mobile hotspot and see if it works. This would then rule out an issue with your ISP such as DNS etc.

MikeAlanR

topic Re: Sky Glass - Netflix Error Message Unplug your TV in Sky Glass

Sky Glass - Netflix Error Message Unplug your TV

Re: Sky Glass - Netflix Error Message Unplug your TV