topic Re: Sky Glass problems in Sky Glass

Sky Glass problems

James-Robinson — Thu, 31 Oct 2024 18:46:55 GMT

I've had problems since getting Sky Glass since first purchasing it we'll over 12 months ago. The TV keeps glitching, it turns itself on and off, sometimes 4 and 5 times within a few minutes, it changes channel on its own, it freeze, when I press pause, it only stays on pause briefly, I can't always watch something till it ends because it loses the programme then won't come back on. I've tried everything Sky advisers have asked me to do, but to no avail. My inernet connection is fibre and SKY agree that I have the best package with the fastest download. Sky had to swap my first Sky Glass TV fuel to it making a sound like a propeller, but this TV is even worse. I'm paying for something which I can't fully use. Every time I ring Sky they keep fobbing me off by asking me to do the things they asked me on my previous phone call. Any advice please?

Re: Sky Glass problems

Jporch316 — Thu, 31 Oct 2024 18:52:46 GMT

Hi @James-Robinson

I've escalated your post to the online sky community team .... lookout for an invitation to chat .... possibly tomorrow

Re: Sky Glass problems

Tom-W19 — Fri, 01 Nov 2024 11:13:14 GMT

Thanks for escalating. We've sent an invite to @James-Robinson.

Re: Sky Glass problems

Addie15 — Sun, 03 Nov 2024 11:40:40 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.