topic Re: My sky glass will not connect to sky in Sky Glass

My sky glass will not connect to sky

aussie1234 — Wed, 30 Oct 2024 17:47:48 GMT

I left sky in September 24.

I rejoined sky in October but since rejoining sky my sky glass tv will not get sky I need an engineer to come and check my tv. It accepts certain apps but still won't work on sky?

Does anyone have any idea what could be wrong I have no mobile phone?

Re: My sky glass will not connect to sky

Jporch316 — Wed, 30 Oct 2024 18:12:39 GMT

@aussie1234 wrote:
I left sky in September 24.
I rejoined sky in October but since rejoining sky my sky glass tv will not get sky I need an engineer to come and check my tv. It accepts certain apps but still won't work on sky?
Does anyone have any idea what could be wrong I have no mobile phone?

have you tried to reset the network connection in the network settings ?

Re: My sky glass will not connect to sky

aussie1234 — Wed, 30 Oct 2024 19:14:00 GMT

Hi thanks for your reply.

Yes I have tried but it already says it is connected so no help there?

Re: My sky glass will not connect to sky

GD1 — Wed, 30 Oct 2024 19:36:15 GMT

@aussie1234 Sky have no engineers for Sky Glass as it's a self install & setup product.

If the suggestion by @Jporch316 isn't workimg I would give Sky a call, they may take you through a full reset

Re: My sky glass will not connect to sky

aussie1234 — Wed, 30 Oct 2024 19:45:24 GMT

Thanks for your reply.

I have gone through with one agent but she did not know enough as it was 8.40 all she was concerned about was she was finished at 9pm so I got no help from here?

So I have paid over the odds for a tv which sky engineers can't or won't repair?

I'm now annoyed that I rejoined sky a few days ago so I think I should just quit sky again they are useless.

Re: My sky glass will not connect to sky

GD1 — Wed, 30 Oct 2024 19:49:28 GMT

@aussie1234 Again there are NO engineers for Glass. You will need to speak to Sky again. You;re TV doesn't need a 'repair', it simply needs setting up or a full hard reset which should only be done on the phone with Sky.

Re: My sky glass will not connect to sky

aussie1234 — Wed, 30 Oct 2024 20:59:55 GMT

Thanks for your reply.

I'm trying to contact sky via email as I currently do not have a mobile phone it's being repaired.

Try to contact sky online is almost impossible as it's all automated unless someone can advise me of the customer service number?

Thanks for your reply much appreciated.

Re: My sky glass will not connect to sky

GD1 — Wed, 30 Oct 2024 21:02:38 GMT

@aussie1234 Sky don't use email as a form of communication, however we can escalate this to the messaging team if you wish who will pick this up tomorrow.