topic Re: eerr trying to book a glass installation we are not Sky customers but no access on the website? in Sky Glass

eerr trying to book a glass installation we are not Sky customers but no access on the website?

Fiona98 — Tue, 29 Oct 2024 11:09:30 GMT

CAnt get the site to book SKY installation? does anyone want our money???

HELP anyone? we are currently not SKY Customers

might not become customers at this rate?>

Re: eerr trying to book a glass installation we are not Sky customers but no access on the website?

mikealanr — Tue, 29 Oct 2024 11:23:27 GMT

We are fellow customers here on the forum. Sky do not provide installation for Glass it is a self install product. However if no delivery is available it may be due to stock / supply issues.

Best option is to call sky. See: https://www.sky.com/help/home scroll down to need more help? And there is an 03330 number. The forum software doesn't allow us to post numbers.

Mike sure you do your research Glass is now 3 years old. You may be better with another TV and a Sky Puck. Also Glass and Stream needs strong, stable and fast broadband.

MikeAlanR

Re: eerr trying to book a glass installation we are not Sky customers but no access on the website?

Fiona98 — Tue, 29 Oct 2024 11:27:06 GMT

You cannot go through on that number unless you already have a SKY account ?

So we cannot speak to anyone and cannot actually arrange a purchase of a product ? unless you are already with them.

this country is radically broken IMHO

Glass does offer installation (my mother is 87!!?) for an extra fee.

Re: eerr trying to book a glass installation we are not Sky customers but no access on the website?

mikealanr — Tue, 29 Oct 2024 11:32:00 GMT

@Fiona98

The extra fee is to put the TV together however activation is down to the customer (I.e. connect to WiFi etc). If you don't respond to the automated system, does it not put you through? The other option would be to visit a Sky retail store.

MikeAlanR

Re: eerr trying to book a glass installation we are not Sky customers but no access on the website?

SKY1992bf — Tue, 29 Oct 2024 11:30:07 GMT

@Fiona98 You don't have to be a customer to phone sky on that number

you just need to ignore the automated bot and not respond, you will then get to an agent

Re: eerr trying to book a glass installation we are not Sky customers but no access on the website?

TimmyBGood — Tue, 29 Oct 2024 11:48:11 GMT

@Fiona98 wrote:

Glass does offer installation (my mother is 87!!?) for an extra fee.

The courier company might do so, but Sky does not.