topic Re: Software update error in Sky Glass

Software update error

cmarieathertonb — Wed, 21 Aug 2024 09:23:29 GMT

Hello I received a sky glass tv 3 days ago I've tried to connect to a EE WiFi base and now it won't allow me to change to a different WiFi as the software update has been going around in a circle for the past few days and ending up in error I have no idea what to do, I've contacted Sky about this issue and it still isn't resolved.

Re: Software update error

peter-marlow+1966 — Wed, 21 Aug 2024 15:45:02 GMT

You need to ring sky about this

Re: Software update error

cmarieathertonb — Wed, 21 Aug 2024 15:48:09 GMT

I have done, they are sending out a brand new tv for tomorrow!

Re: Software update error

peter-marlow+1966 — Wed, 21 Aug 2024 15:49:31 GMT

I had this problem when I first got sky glass and they replaced the tv, so you must ring them. I also got a refund on that month's subscription

Re: Software update error

GT82 — Mon, 28 Oct 2024 11:39:10 GMT

And what number can I call them on??

Re: Software update error

lettice — Mon, 28 Oct 2024 11:45:47 GMT

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
https://www.sky.com/help/home
Scroll down and click on ‘Need more help’ and it provides a 0333 number.
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. A some of the quieter times to ring are early morning or late evening.