https://helpforum.sky.com/t5/Sky-Glass/Paid-bill-no-subscription/m-p/4799221#M152789 Paid bill says need to upgrade but I already have the active subscription. Sun, 27 Oct 2024 18:20:13 GMT Karenjane12345 2024-10-27T18:20:13Z https://helpforum.sky.com/t5/Sky-Glass/Paid-bill-no-subscription/m-p/4799221#M152789 Paid bill says need to upgrade but I already have the active subscription. Sun, 27 Oct 2024 18:20:13 GMT https://helpforum.sky.com/t5/Sky-Glass/Paid-bill-no-subscription/m-p/4799221#M152789 Karenjane12345 2024-10-27T18:20:13Z https://helpforum.sky.com/t5/Sky-Glass/Paid-bill-no-subscription/m-p/4799248#M152790 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3553008">@Karenjane12345</a>&nbsp;</P><P>&nbsp;</P><P>You must also ensure a new continuous payment method has been set up. If you have done this try restarting your Glass / Stream device as documented here: <A href="https://www.sky.com/help/home/sky-tv/sky-tv-glass/account-and-billing-sky-glass/bills-and-payments-sky-glass/articles/missed-payments-sky-glass" target="_blank">https://www.sky.com/help/home/sky-tv/sky-tv-glass/account-and-billing-sky-glass/bills-and-payments-sky-glass/articles/missed-payments-sky-glass</A></P><P>&nbsp;</P><P>If this doesn't work you will need to contact Sky customer services as we are fellow subscribers here on the forum.</P><P>&nbsp;</P><P>MikeAlanR</P><P>&nbsp;</P><P>&nbsp;</P> Sun, 27 Oct 2024 18:54:49 GMT https://helpforum.sky.com/t5/Sky-Glass/Paid-bill-no-subscription/m-p/4799248#M152790 mikealanr 2024-10-27T18:54:49Z