topic Re: Problem with Playlist on Sky Glass in Sky Glass

Problem with Playlist on Sky Glass

Barry131 — Tue, 22 Oct 2024 16:04:35 GMT

Sky Glass, using Playlist to watch back sport on Sky, comes up with message 'Please wait for your programme to load' and it never does, or 'There is a technical fault with this programme, try again later'. I have rebooted, to no affect. Any suggestions?

Re: Problem with Playlist on Sky Glass

Jporch316 — Tue, 22 Oct 2024 17:06:37 GMT

@Barry131 wrote:
Sky Glass, using Playlist to watch back sport on Sky, comes up with message 'Please wait for your programme to load' and it never does, or 'There is a technical fault with this programme, try again later'. I have rebooted, to no affect. Any suggestions?

Hi - have you pulled the plus from the socket for a few minutes ? If this doesn't work please report back and I can escalate your post to the online sky community support team ....

Re: Problem with Playlist on Sky Glass

Jporch316 — Tue, 22 Oct 2024 17:09:19 GMT

@Barry131

It will still act as a normal tv in so much as you can use apps and the hdmi sockets (same as a standard tv)

you won't get a tv EPG but adding a freeview player to one of the hdmi sockets would resolve this

not sure what more you would expect ?

Re: Problem with Playlist on Sky Glass

Barry131 — Tue, 22 Oct 2024 20:51:18 GMT

Have unplugged for several minutes, still have the fault.

Re: Problem with Playlist on Sky Glass

Jporch316 — Tue, 22 Oct 2024 21:08:35 GMT

And please ignore one of my posts above it was meant for another thread ..... I'm not quite sure how it got posted here 🤷🏻‍♂️

@GD1 Are you able to delete my post above ..... I seem to have lost the ability to edit .....

Re: Problem with Playlist on Sky Glass

Lisa-P1987 — Wed, 23 Oct 2024 07:59:45 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: Problem with Playlist on Sky Glass

Barry131 — Thu, 24 Oct 2024 14:23:16 GMT

The problem seems to have righted itself. Problem was with stuff on Playlist from Sky Sports in early hours of Tuesday morning (tennis & NFL). Nothing adverse since, if happens again will get back in touch.

Re: Problem with Playlist on Sky Glass

John2212 — Mon, 05 May 2025 17:06:54 GMT

I had the same problem, I have a Deco mesh system with the County Broadband router in bridge mode, I was on the phone to Sky support for over an hour, with no joy, he suggested unplugging the main router for about 20 minutes, I did this then turned it all back on only to find I couldn't link the Deco system, I turned them all off for about a minute, turned them back on , hey presto I have WiFi again, I turned on the tv later on, and it all seems to be working fine now.