topic Re: Channel 4 app not working! in Sky Glass

Channel 4 app not working!

TellyCeli — Thu, 03 Oct 2024 17:24:39 GMT

I have Sky glass it has been working well until now. Channel 4 logo just keeps pulling apart and reforming but does nothing. I have switched off & on again. I have refreshed apps. I don't know what else I can do? Help!

Re: Channel 4 app not working!

Jporch316 — Sat, 05 Oct 2024 08:02:42 GMT

@TellyCeli wrote:
I have Sky glass it has been working well until now. Channel 4 logo just keeps pulling apart and reforming but does nothing. I have switched off & on again. I have refreshed apps. I don't know what else I can do? Help!

Have you tried pulling the plug for a few minutes ?

Also the refresh apps works in the background and can take a few hours to fully complete ......

Re: Channel 4 app not working!

Jporch316 — Sat, 05 Oct 2024 08:03:42 GMT

@harybarok wrote:
@TellyCeli ehall wrote:
I have Sky glass it has been working well until now. Channel 4 logo just keeps pulling apart and reforming but does nothing. I have switched off & on again. I have refreshed apps. I don't know what else I can do? Help!
If your Sky Glass is stuck on the Channel 4 logo, try checking your internet connection to ensure it's stable. You could also try clearing the cache for the Channel 4 app or uninstalling and reinstalling it.

There's is no way to clear the cache or uninstall apps on sky glass ......

Re: Channel 4 app not working!

TellyCeli — Sat, 05 Oct 2024 12:57:02 GMT

Thank you for trying to help but that's owning I.T 101. I've done everything the guide has told me to do and nothing has improved the matter. Channel 4 works on my ipad.

Re: Channel 4 app not working!

Exiled-in-HH — Sat, 05 Oct 2024 14:13:46 GMT

You've marked your issue as answered😉

That means SOLVED ... which does not seem to be so🤔

Re: Channel 4 app not working!

TellyCeli — Sat, 05 Oct 2024 15:26:07 GMT

oh. Okay. Learn something new everyday. I'll phone Sky, which is a nightmare or is it??

Re: Channel 4 app not working!

Exiled-in-HH — Sun, 06 Oct 2024 07:57:47 GMT

When the autobot offers you a link for further help say NO ... or you'll end up back at this community😉

Re: Channel 4 app not working!

michellecarl — Wed, 23 Oct 2024 04:29:08 GMT

It sounds frustrating! Here are a few steps you can try to resolve the issue with Channel 4 on your Sky Glass:

Check for Updates: Make sure your Sky Glass software is up to date. Go to Settings > System > Software Update.
Clear the Cache: Sometimes, clearing the app cache can help. Navigate to the app settings and look for an option to clear the cache for Channel 4.
Reinstall the App: If possible, uninstall the Channel 4 app and then reinstall it from the app store on your Sky Glass.
Check Network Connection: Ensure that your internet connection is stable. You can run a speed test or try streaming other apps to confirm.
Factory Reset: If nothing else works, you might consider a factory reset. This is a more drastic measure and will erase your settings, so make sure to back up anything important. You can do this through Settings > System > Reset.

Re: Channel 4 app not working!

MarkGoldsmith — Wed, 23 Oct 2024 07:06:20 GMT

@michellecarl wrote:

It sounds frustrating! Here are a few steps you can try to resolve the issue with Channel 4 on your Sky Glass:
Check for Updates: Make sure your Sky Glass software is up to date. Go to Settings > System > Software Update.
YOU CANT FORCE A SOFTWARE UPDATE.

Reinstall the App: If possible, uninstall the Channel 4 app and then reinstall it from the app store on your Sky Glass.

YOU CANT REINSTALL APPS.

Factory Reset: If nothing else works, you might consider a factory reset. This is a more drastic measure and will erase your settings, so make sure to back up anything important. You can do this through Settings > System > Reset.
THIS SHOULD ONLY BE DONE WHEN ADVISED BY SKY AS IT CAN CAUSE OTHER PROBLEMS.

Re: Channel 4 app not working!

TellyCeli — Thu, 23 Jan 2025 12:17:17 GMT

Thank you for your reply. Life is too short. At some point, when I really can't think of anything I want to occupy my time, I will call Sky & ask them

Re: Channel 4 app not working!

johnmillerd — Tue, 08 Jul 2025 06:33:24 GMT

If the issue persists and no other solution works, a factory reset could potentially solve the issue. Warning: This will erase all your settings and data, so only use this as a last resort.

Factory Reset:
- Go to Settings > System.
- Look for Factory Reset or Restore to Default Settings and follow the on-screen instructions.
- After the reset, you'll need to set up your Sky Glass again from scratch.

Re: Channel 4 app not working!

MarkGoldsmith — Tue, 08 Jul 2025 09:20:41 GMT

@johnmillerd wrote:
If the issue persists and no other solution works, a factory reset could potentially solve the issue. Warning: This will erase all your settings and data, so only use this as a last resort.
Factory Reset:
Go to Settings > System.
Look for Factory Reset or Restore to Default Settings and follow the on-screen instructions.
After the reset, you'll need to set up your Sky Glass again from scratch.

It's worth noting that factory resets shouldn't be done unless you have been asked to by a Sky employee as it's possible the reset doesn't work properly and that the back office team would then need to get involved to fix your Sky account.