topic Sky puck in Sky Glass

Sky puck

Nikki102 — Tue, 22 Oct 2024 16:43:20 GMT

I have not long got Sky glass and inherited anather tv from an uncle so I've been using both with no problems. When I got the new tv it came with a puck which has never been plugged in so I cancelled it so now the subscription has ended I can't get the tv I inherited to access sky anymore?

Re: Sky puck

TimmyBGood — Tue, 22 Oct 2024 16:54:48 GMT

@Nikki102

You'd need the Whole Home subscription add-on to use more than one Glass television at an address.

Re: Sky puck

Nikki102 — Tue, 22 Oct 2024 18:01:43 GMT

Thanks but why did both sky glass tv work without the puck that's what I don't understand I only cancelled the puck not the whole home?

Re: Sky puck

Jporch316 — Tue, 22 Oct 2024 18:58:11 GMT

@Nikki102 wrote:
Thanks but why did both sky glass tv work without the puck that's what I don't understand I only cancelled the puck not the whole home?

We're all three on your account or was one on the previous owners account ?

all three devices would have needed to be transferred to your account for them to continue to work