topic An explosion occurred inside my new remote. in Sky Glass

An explosion occurred inside my new remote.

Welbeck13 — Tue, 22 Oct 2024 16:47:21 GMT

I took the batteries out and checked them and they show a full charge as they should be as new original batteries in the new remote supplied.

The remote appears to be working normally.

I want to know what can cause an explosion and what problem it could have caused.

Re: An explosion occurred inside my new remote.

Mister_Dalek — Tue, 22 Oct 2024 16:58:43 GMT

@Welbeck13 wrote:
I took the batteries out and checked them and they show a full charge as they should be as new original batteries in the new remote supplied.
The remote appears to be working normally.
I want to know what can cause an explosion and what problem it could have caused.

Personally I would request a replacement remote from Sky. Any electronic device which 'explodes' does not sound entirely safe. Don't leave it unattended near anything flammable.

Re: An explosion occurred inside my new remote.

Jporch316 — Tue, 22 Oct 2024 17:02:20 GMT

@Welbeck13 wrote:
I took the batteries out and checked them and they show a full charge as they should be as new original batteries in the new remote supplied.
The remote appears to be working normally.
I want to know what can cause an explosion and what problem it could have caused.

electronic devices occasionally can have defects

providing the remote is still in warranty you can use the link below to request a replacement

Replace remote

https://www.sky.com/help/forms/streaming-tv-remote