topic Glass and Vodafone connection issues in Sky Glass

Glass and Vodafone connection issues

Ks27 — Tue, 22 Oct 2024 13:17:05 GMT

I have switched from sky Wi-Fi to Vodafone says connected to constant problems with screens going blank and then fuzzy colors

Re: Glass and Vodafone connection issues

mikealanr — Tue, 22 Oct 2024 15:45:05 GMT

Hi @Ks27

What speed are you getting? Sky Glass needs 25Mbps for HD and 30Mbps for UHD. You can check via the connection test in the netflix app settings menu.

Unfortunately the Vodafone router isn't the most capable, I had nothing but issues when I was with them. You can try changing the WiFi channels or connecting via ethernet and seeing if this gives more stability.

MikeAlanR

Re: Glass and Vodafone connection issues

Ks27 — Wed, 23 Oct 2024 06:44:50 GMT

Thanks for your reply speaking to solicitor about this it's not fit for purpose

Re: Glass and Vodafone connection issues

Ks27 — Wed, 23 Oct 2024 06:48:10 GMT

Thanks for your reply I've tried many things I was so looking forward to having this it's been nothing but stress and disappointment Will try changing Chanel on router if no good I'm speaking to my solicitor!!!

Re: Glass and Vodafone connection issues

nmbailey — Thu, 24 Oct 2024 15:37:33 GMT

Not sure speaking to a solicitor will resolve anything. A conversation with Sky or Vodafone would be a more obvious starting point.

A user in another forum post advised the following after speaking to Vodafone about Glass/Stream issues:

Type 192.168.1.1 into browser
Sign into the router (using details located on Router)
Select Expert mode on the right hand menu
Then go to Internet and then DNS & DDNS.
Select Manual
Change the 1st to 1 1 1 1
Change the 2nd to 1 0 0 1
Apply the changes.