topic Re: Sky glass still not working after 4 weeks after they all went off in Sky Glass

Sky glass still not working after 4 weeks after they all went off

Homechip — Sat, 19 Oct 2024 14:41:51 GMT

After 4 weeks 7 phone calls to sky when sky glass went off in September they are now saying it my problem and to claim for new TV on house insurance as they have tried on there side and it's nothing to do with them

Re: Sky glass still not working after 4 weeks after they all went off

Exiled-in-HH — Sat, 19 Oct 2024 16:24:03 GMT

Have you submitted a formal complaint about Sky breaking your TV?

Re: Sky glass still not working after 4 weeks after they all went off

Mark39 — Sat, 19 Oct 2024 16:26:24 GMT

A few others have reported the same experience. You could try submitting a complaint, but in all honesty, if this is Sky's policy, as it seems to be, it won't go very far, I'm afraid: https://www.sky.com/help/articles/how-to-make-a-complaint

Re: Sky glass still not working after 4 weeks after they all went off

TimmyBGood — Sat, 19 Oct 2024 16:28:29 GMT

@Homechip

Presumably the set is out of warranty?

Re: Sky glass still not working after 4 weeks after they all went off

Exiled-in-HH — Sat, 19 Oct 2024 16:30:55 GMT

An insurance company is not going to cover the fact Sky broke the TV🤔

Re: Sky glass still not working after 4 weeks after they all went off

Homechip — Sat, 19 Oct 2024 16:39:56 GMT

Yes they gave me 15 pounds for tesco

Re: Sky glass still not working after 4 weeks after they all went off

Homechip — Sat, 19 Oct 2024 16:43:12 GMT

Yes just few weeks ago they said on Friday there manager going to phone still nothing yet

Re: Sky glass still not working after 4 weeks after they all went off

Jporch316 — Sat, 19 Oct 2024 17:08:44 GMT

@Homechip

Just checking you have completed the reset procedure that sky issued at the time ......

if so at what stage is it failing ?

Re: Sky glass still not working after 4 weeks after they all went off

Homechip — Sat, 19 Oct 2024 17:30:38 GMT

We have done all the reset tests just saying not connecting

Re: Sky glass still not working after 4 weeks after they all went off

Jporch316 — Sat, 19 Oct 2024 17:59:37 GMT

@Homechip wrote:
We have done all the reset tests just saying not connecting

Have you tried it with an Ethernet cable instead of WiFi ....

Re: Sky glass still not working after 4 weeks after they all went off

Homechip — Sat, 19 Oct 2024 18:10:00 GMT

Yes high speed one no joy just got a email

Re: Sky glass still not working after 4 weeks after they all went off

Jporch316 — Sat, 19 Oct 2024 18:14:41 GMT

Sorry ... have you tried the entire reset process with an Ethernet cable

Re: Sky glass still not working after 4 weeks after they all went off

TimmyBGood — Sat, 19 Oct 2024 19:23:06 GMT

@Homechip

Where an otherwise working device is broken by an unavoidable software update, I'd hope normal warranty conditions don't apply, and I'd suggest lodging a formal complaint on those grounds.

Re: Sky glass still not working after 4 weeks after they all went off

Homechip — Sat, 19 Oct 2024 22:17:58 GMT

I have thanks for your feedback