topic Re: Sky Glass ging on Low Latency mode in Sky Glass

Sky Glass ging on Low Latency mode

marcgracey — Sat, 28 Sep 2024 16:03:12 GMT

I've had Sky Glass 65 inch for about 3 months now. I have my Xbox Series X connected. When gaming I have started to notice games jumping and the only way to fix it is to restart the Sky Glass TV, after restart it's perfect.

"Auto Game Mode" is turned on however I feel like it is not working as expected. There was no issues when gaming when I first got the Sky Glass installed and then after a month or so this issue appeared.

I replaced the HDMI cable and also tried all HDMI ports on the glass but still issue persists.

Has anyone else experienced this issue?

I have sky fibre 500mb with both the Sky Glass and the Xbox connected via Ethernet.

Re: Sky Glass ging on Low Latency mode

BRW1983 — Sat, 28 Sep 2024 17:28:16 GMT

1. Overview of the Problem

You are experiencing issues with your Sky Glass 65 inch TV when connected to your Xbox Series X, specifically that games are “jumping” or stuttering during gameplay. This issue began after about a month of use and can be temporarily resolved by restarting the TV. You have already taken steps to troubleshoot the problem, including replacing the HDMI cable and testing all available HDMI ports.

2. Understanding Auto Game Mode

The Auto Game Mode feature is designed to optimize settings for gaming, reducing input lag and enhancing performance. However, if this mode is not functioning correctly, it could lead to issues such as screen tearing or stuttering during gameplay. It’s important to ensure that both the TV and console are configured properly for this feature.

3. Potential Causes of the Issue

Several factors could contribute to the gaming performance issues you are experiencing:

Firmware Updates:

Both the Sky Glass TV and Xbox Series X receive periodic firmware updates that can affect performance. Ensure both devices are updated to their latest firmware versions.

HDMI Compatibility:

While you have replaced the HDMI cable and tested different ports, it’s essential to confirm that the cable supports HDMI 2.1 specifications, which is necessary for optimal performance with next-gen consoles like the Xbox Series X.

Network Issues:

Although you mentioned having a stable fiber connection, network-related problems can sometimes cause lag in online gaming scenarios. Check for any background applications on your Xbox that may be using bandwidth.

Overheating:

If either device is overheating, it may lead to throttling of performance. Ensure proper ventilation around both devices.

4. Troubleshooting Steps

Here are some additional troubleshooting steps you can take:

Check Settings on Xbox:

Go into your Xbox settings and ensure that video output settings match those recommended for your TV (e.g., resolution and refresh rate).

Disable/Enable Auto Game Mode:

Sometimes toggling this setting off and back on again can reset its functionality.

Factory Reset (Last Resort):

If none of these solutions work, consider performing a factory reset on your Sky Glass TV as a last resort after backing up any necessary data.

5. Community Feedback

It’s worth checking forums or community boards related to Sky Glass or Xbox Series X users to see if others have reported similar issues recently. This could provide insights into whether it’s a widespread problem or something specific to your setup.

Re: Sky Glass ging on Low Latency mode

Nawwti — Thu, 03 Oct 2024 16:35:03 GMT

This happens to me too. Xbox series X & 2 x Xbox series S, tested all 3. This is an issue with glass or the ALLM, unplugging the TV fixes it for a while, not tested too much h yet as just discovered this post, but I found exiting the game to the Xbox homepage, starting to download a new game, then going back to the game I was playing (left open, didn't close it) started the 5 sec lag spike again.

Re: Sky Glass gaming on Low Latency mode

marcgracey — Thu, 03 Oct 2024 16:59:58 GMT

@Nawwti I'm glad it's not just me. Agree it's something to do with ALLM since it works fine after a reboot. Only issue is, it did work fine for the first month or so...

@BRW1983 Thank you for all your analysis. Appreciate it however I actually already tried a factory reset of the Glass but issue remains. All settings on the Xbox are as before I got the sky glass.

Toggling the ALLM off does remove the stuttering but gaming with no game mode is not good. Toggling the setting back on just brings the problem back so I'm stuck

Does anyone else have the same issue and can shed some light please.

Re: Sky Glass gaming on Low Latency mode

Nawwti — Thu, 03 Oct 2024 17:05:48 GMT

I've had glass for 3 years next month & 2 things i can confirm. This only stated happening recently, I didn't even know ALLM was patched in in July & it took me forever to work out how to turn it off. Secondly, playing with it off is absolutely unbearable, the desync makes playing first person shooters unplayable, it's worse than stadia ever was lol.

Sad thing is, remove the 5 sec lag issue & it's perfect. I usually play for long periods & I'm hoping at least it'll only take 1 unplug per session to be jump free.

I've tested absolutely everything btw, on 3 Xboxes, Xbox settings, new hdmis, different ports, literally everything & it's 100% an issue with glass & ALLM mode.

Re: Sky Glass ging on Low Latency mode

Nawwti — Sun, 06 Oct 2024 14:13:10 GMT

It's absolutely horrific how, turning TV on & off all day so I can play Xbox. It's fine once the games up & running but press any button on the sky remote & it starts pinging again every 5 secs

Re: Sky Glass gaming on Low Latency mode

Nawwti — Sun, 06 Oct 2024 14:15:21 GMT

You can play for 5-6 hours with no issues as long as you don't change games or turn over to the TV, once you do that gotta restart everything again. Can't keep doing this. It's beyond infuriating & there's no one to ask for advice.

Re: Sky Glass ging on Low Latency mode

marcgracey — Sun, 06 Oct 2024 14:39:02 GMT

@Nawwti I have the exact same experience. Could it be a faulty TV? Have you spoke to sky at all about it? Contemplating ringing them up and asking for a replacement or some kind of tech support...

Re: Sky Glass ging on Low Latency mode

Nawwti — Sun, 06 Oct 2024 15:00:34 GMT

Tweeted them just now at sky help, I asked for a DM so I can explain, said I'd posted here & got no help. I'll let you know if I hear back.

Ringing generally doesn't help because you get a call centre rep who only knows the basics, so anything out of the ordinary is a struggle. Feel free to have a go though lol.

I think it's an issue with the update, not the TV, it's totally destroyed non allm mode as an option & works perfectly outside of this 5 sec spike issue. Our TV is 3 years old & so far no issues, just this.

Re: Sky Glass ging on Low Latency mode

Nawwti — Sun, 06 Oct 2024 15:04:00 GMT

That's what I asked btw, the opportunity to pass the issue to tech via sky help. Sky help won't know, & it's something normal gamers might not spot especially if they're not playing FPS games. What's weird if I never noticed it before, only noticed because I upgraded to series X & thought the console was dodgy so it may have just started happening for me the last few weeks.

Re: Sky Glass ging on Low Latency mode

Nawwti — Mon, 07 Oct 2024 17:35:12 GMT

Just a quick one mate, sky replied so I sent them a long DM on twitter explaining everything & asked if they'll pass it to someone who can investigate. I'll holla if I hear anything.

One guy just replied saying it's affecting him too & he's on ps5, down below.

Re: Sky Glass ging on Low Latency mode

Nawwti — Mon, 07 Oct 2024 17:48:50 GMT

@marcgracey

Just a quick one mate, sky replied so I sent them a long DM on twitter explaining everything & asked if they'll pass it to someone who can investigate. I'll holla if I hear anything.

One guy just replied saying it's affecting him too & he's on ps5, down below

Re: Sky Glass ging on Low Latency mode

marcgracey — Mon, 07 Oct 2024 18:15:09 GMT

@Nawwti fingers crossed you get something back from sky. The fact that's it's an issue with both Xbox and playstation tells me its a TV issue. Also I have read this discussion below which is to do with PC gaming

https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-glass-and-PC-gaming/m-p/4672334#:~:text=ALLM%20is%20included%20in%20the,gaming%20experience%20for%20casual%20players.

Re: Sky Glass ging on Low Latency mode

Nawwti — Mon, 07 Oct 2024 18:20:43 GMT

@marcgracey that topic isnt about our current issue. I'll keep digging, might have to post on Reddit but hate that place.

Re: Sky Glass ging on Low Latency mode

Nawwti — Mon, 07 Oct 2024 19:18:29 GMT

@marcgracey sky replied. They've sent the details to a department who'll try to recreate what I said happens & then they'll go from there.

Re: Sky Glass ging on Low Latency mode

Nawwti — Mon, 07 Oct 2024 19:33:01 GMT

@marcgracey just found this on Reddit, guy didn't said where the info is from but makes sense if true.

Allegedly it's because my TV claims to be 120hz frames, "effective refresh rate " was the term they used. But the panel is LCD and I guess the refresh rate is only actually 60 hz. It uses "frame interpolation"

Re: Sky Glass ging on Low Latency mode

Nawwti — Mon, 07 Oct 2024 19:34:01 GMT

@BRW1983

From Reddit:

Don't properly understand this

Re: Sky Glass ging on Low Latency mode

Nawwti — Mon, 07 Oct 2024 19:57:05 GMT

@marcgracey

So I think we've been missold a TV & the Devs who set up ALLM don't know the TV limitations.

So ALLM requires hdmi 2.1 to work, & despite sky glass saying it supports hdmi 2.1 it actually doesn't. Hdmi 2.1 runs at 120hz, but the glass screen only supports 60hz, it then uses smoothing & this is causing the issue of frame skips every 5 seconds.

Absolutely no clue if there's a fix for this or where to even start

Re: Sky Glass ging on Low Latency mode

TimmyBGood — Tue, 08 Oct 2024 09:47:02 GMT

@Nawwti

Glass was always specified as having HDMI 2.1 and a 60 MHz panel: that's not an inherent contradiction because HDMI is a socket and data transfer technology, not itself a display specification.

Re: Sky Glass ging on Low Latency mode

Nawwti — Tue, 08 Oct 2024 10:06:15 GMT

@TimmyBGood at the very best it's misleading, the only thing it can do with hdmi 2.1 is the earc sound thing & that's only available on 1 of the 3 hdmis, so the 2.1 ports are basically pointless. Every other 2,1 benefit requires a 60hz screen.

Either way, doesnt help the issue of auto low latency mode causing spikes every 5 secs, a mode that requires hdmi 2,1 AND a 120hz screen, either the Devs didn't realise it's a 60hz screen or they're just trying to shut people up for a while. Not good whichever way you look at it.