topic Re: ALLM causing lag spikes/screen jumps every 5 seconds in Sky Glass

ALLM causing lag spikes/screen jumps every 5 seconds

Nawwti — Thu, 03 Oct 2024 16:56:58 GMT

Noticed my screen jumping every so often, timed it at around 5 secs, nonstop, a little jump, almost like lag spike, my aim/reticle/cursor moves by itself, in-game my whole screen jumps for a millisecond.

Tried everything, testing router, internet, Xboxes, turned off every other device ruling out interference, used 3 separate new gen xboxes to rule out the console itself, tested upstairs on the sky puck, no jumping or lag, so it's the glass TV, it's the only common denominator. Tried wired, WiFi, factory reset the TV, new hdmi cable, new hdmi port etc, still happens. Everything is up to date & my internet has 0 issues, 0 jitter, low ping

Read another thread on here & the guy said turning off his TV fixes it, so whilst I game I turned off my TV at the plug, turned it back on & it's gone. But when navigating the Xbox menu then going back to the game which I'm left open, it started again. I've tested several games, it's not the games, it's the TV.

Tried playing with ALLM turned off, the jumping stops, BUT the desync is unplayable, it's x100 times worse than before they added ALLM.

Can the tech guys at sky be made aware of this please? This needs fixing, it's making gaming become a real chore & it may be time to find a new TV.

I'm still fine tuning the workaround as I've not played for long to see how long the switching the TV trick lasts. I'll update when possible

Thanks

Re: ALLM causing lag spikes/screen jumps every 5 seconds

Dave1271 — Mon, 07 Oct 2024 17:16:21 GMT

I'm having exactly the same issue on ps5.

Re: ALLM causing lag spikes/screen jumps every 5 seconds

Nawwti — Mon, 07 Oct 2024 17:32:45 GMT

Thanks Dave, so it's not just Xbox as expected.

There is a little workaround, if you're playing a while. Turn the game on you want to play, then turn off the TV at the wall, then back on, turn TV on & it's gone, until you switch games or turn over, then it's back, until you unplug again.

Re: ALLM causing lag spikes/screen jumps every 5 seconds

Nawwti — Mon, 07 Oct 2024 17:50:28 GMT

@Dave1271

Thanks Dave, so it's not just Xbox as expected.

Re: ALLM causing lag spikes/screen jumps every 5 seconds

DShib — Fri, 11 Oct 2024 13:38:55 GMT

@Nawwti

Thanks for that workaround. Not ideal but it's a temp fix at least.

I'm the same as you, extensively tested everything I can think of to no avail.

Hope Sky sort this soon. I'm not sure if your average game player would notice it, so if we can get some traction behind us regarding the same issue, it'll hopefully speed up a fix being released.

Re: ALLM causing lag spikes/screen jumps every 5 seconds

Nawwti — Fri, 11 Oct 2024 13:47:48 GMT

From what I can find out, not sure if you read this on here already, but ALLM needs a 120hz screen to work, but despite sky glass supporting hdmi 2.1 via the ports, the screen is only 60hz, so it does something to smooth out the missing 60hz, & this is the 5 sec screen jump thing I think. Either the Devs who added ALLM didnt know, didn't test, or didn't play a game to notice, but that's the cause I think.

@DShib

Biggest gripe for me is turning it off is now laggy as hell, like playing on stadia, & simply unusable, whereas before they added this, it was 100% fine with it off, so we are stuck with awful unplayable desync, or screen jumps every 5 seconds. Glad I found the workaround because I game a lot.

I passed this on to sky btw on twitter & the guy said he'd send it to tech to try to replicate so fingers crossed. Need more people complaining about it, but as you said, most might not even notice it.

Cheers

Re: ALLM causing lag spikes/screen jumps every 5 seconds

Nawwti — Fri, 11 Oct 2024 13:48:49 GMT

Just reply here every few days to keep it relevant.

Re: ALLM causing lag spikes/screen jumps every 5 seconds

Daniel-F — Fri, 11 Oct 2024 14:37:46 GMT

Hi all,

Welcome to Community & thank you for raising this issue you have all seen regarding ALLM lag spikes & screen jumps.

I have flagged the few examples here on to the relevant team to look at however would be interested in hearing any other user experiences of the problem! If anyone is able to also provide a video recording or multiple recordings showing the issue in situ along with the experience with ALLM turned off that would be brilliant!

Thanks,

Re: ALLM causing lag spikes/screen jumps every 5 seconds

Dave1271 — Fri, 11 Oct 2024 14:57:18 GMT

Thanks for your reply.
Should this issue happen again I will try to get some footage for you.
At the moment it is working fine after unplugging my sky glass for 30 seconds and restarting the TV.

Re: ALLM causing lag spikes/screen jumps every 5 seconds

Nawwti — Fri, 11 Oct 2024 14:59:15 GMT

Now put a programme on, or switch games, & it'll start again.

Re: ALLM causing lag spikes/screen jumps every 5 seconds

Nawwti — Fri, 11 Oct 2024 15:21:17 GMT

@Daniel-F hi, firstly thanks for acknowledging, I did pass info to sky help on twitter which was apparently sent to the right people to replicate.

From what I've worked out & read, the issue is ALL.M requiring a 120hz screen but glass is only 60hz, so it does a smoothing effect (forget the word, sorry) & this is potentially causing the spike. I can't provide video as I've no means to record it & it is a very slight appearance onscreen that may not be picked up well on camera.

I've tested several TVs, 3 new gen Xboxes, diff hdmis, diff ports, reset & factory reset things, removed all interference, diff TVs on the same network & it's 100% an issue with glass & ALLM mode, however this doesn't explain my workaround that I found.

Easiest way to replicate is to open a game where you can move your cursor across the screen in a straight line slowly, I use destiny 2 on the characters select screen & just scroll across the bottom to see the jump every seconds, it's almost like frame loss. It doesn't happen on the dashboard as far as I can tell, nor if your controller is idle & cursor not moving. It's very noticeable in-game, I've tried 4 games, happens in all 4 (MW3, MW2, destiny 2, destiny 1), & if you didn't know better you'd think it was lag spikes but it's not.

Now the confusing part, the workaround. If you open the game you want, then turn the TV off at the wall, then back on, once open, navigate to the game on the sky home screen & choose, the game it then works flawlessly, no jitter at all, perfect. However if you go to the TV, menu or even open another game on the Xbox, it returns, again every 5 secs. This goes against it being the 60hz screen as the cause I think, but idk, I'm not tech expert.

Playing with ALLM mode off, is now unbearable, I've played on glass for 3 years with no issues when ALLM wasnt on the TV, no desync, felt normal, like other TVs. But since they auto added ALL.M, turning it off makes it unbearable, it feels like you're walking on ice, you're aim is delayed, the sound is also delayed by a few milliseconds, doesn't sound a lot but it really is, & it was t there before.

Hopefully someone can provide a video, hopefully my information helps them work out a solution, love glass for TV etc but I game more than I watch TV so it's quite the issue for me.

Thanks

Re: ALLM causing lag spikes/screen jumps every 5 seconds

DShib — Fri, 11 Oct 2024 15:25:23 GMT

@Daniel-F

Thanks for the response. Glad that it's been seen and mentioned to the team.

I haven't got a recording to hand, however, one easy way to replicate it is by playing a game where you have the ability to pan the camera around. For example, in GTA V, slowly move the camera around the character and every 5 seconds, you will notice a micro stutter. It is only for a fraction of a second, but it kills the smoothness of the gameplay.

Re: ALLM causing lag spikes/screen jumps every 5 seconds

Nawwti — Fri, 11 Oct 2024 15:28:30 GMT

In first person shooters like cod it throws your aim off target lol. I've played destiny for that long with bungies laggy servers I assumed it was bungies fault at first, then thought it was the new series X I'd just bought so sent it back. How wrong was I

Re: ALLM causing lag spikes/screen jumps every 5 seconds

DShib — Fri, 11 Oct 2024 15:35:34 GMT

It seems to be frame skipping. It's almost as if it's skipping 1 frame every 5 seconds.

I've had this previously on PC, but with emulation. Frame skipping is normally on to compensate if the system thinks it's ahead of what's actually going on, or to try and bring the audio latency back in line with what's happening on the screen.

I would imagine it's a relatively easy fix for the dev team. But something needs to be done because this will be affecting anybody who has an Xbox/PS5 with Sky Glass and as mentioned, some may not even think there's an issue.

Re: ALLM causing lag spikes/screen jumps every 5 seconds

Daniel-F — Thu, 24 Oct 2024 13:46:20 GMT

Hi everyone,

Just reaching out to see how the issue has been since we last talked?

We are ideally looking for a recording to show the issue in situ when it's next possible by someone? As this appears to be replicatable for some users. We would like this to be tried even if it's with a mobile phone or another separate device.

Thanks,

Re: ALLM causing lag spikes/screen jumps every 5 seconds

DShib — Thu, 24 Oct 2024 15:50:22 GMT

@Daniel-F

Hi Daniel,

I will try and get a recording for you this evening.

I've continued to check and the only way to avoid this is by switching the TV off completely and then back on whilst in game. Restarting the TV doesn't do anything either.

I'll tag you with the video in my next message.

Re: ALLM causing lag spikes/screen jumps every 5 seconds

Nawwti — Thu, 24 Oct 2024 16:18:45 GMT

Can second this, though I can't do a video, no mobile & can't use my tablet to film, & play at the same time.

Other issues (for me)

TV started having desync of the sound now after a few hours watching

Just got the new sky max router, apparently much better. Well upstairs signal is now 40% strength, was 52% on the old router, & it says upnp isn't available & moderate NAT, it was always available & open nat.

All info says turn it on in router settings, but this routers settings have no options like the other one had, it's super limited.

This all becoming too much hassle

Re: ALLM causing lag spikes/screen jumps every 5 seconds

Loubear1 — Thu, 24 Oct 2024 18:29:34 GMT

I have found a fix of sorts. Whether this works for everyone no matter what game console is connected, I am unable to say.

Put console into HDMI 3

Go to settings and Connected Devices

Turn on Older Device Compatibility

Turn on Low Latency Mode - ALLM

Doing this has completely eliminated the problem on my partner's XBOX Series S.

Weirdly, this does not work on HDMI 1 or 2, no matter what settings on turned on/off.

I will be interested to hear if this works for others.

Re: ALLM causing lag spikes/screen jumps every 5 seconds

lettice — Thu, 24 Oct 2024 18:34:36 GMT

@Nawwti wrote:

Other issues (for me)

Just got the new sky max router, apparently much better. Well upstairs signal is now 40% strength, was 52% on the old router, & it says upnp isn't available & moderate NAT, it was always available & open nat.

All info says turn it on in router settings, but this routers settings have no options like the other one had, it's super limited.

This all becoming too much hassle

Would suggest making a post in the Broadband section of this community to work through a solution for your Sky Max issue.

Re: ALLM causing lag spikes/screen jumps every 5 seconds

Nawwti — Thu, 24 Oct 2024 19:36:25 GMT

I did. Got told settings where on the app, they're even more limited on the app than the webpage lolol.

On a brighter note I followed someone's advice from an old thread saying if you've 2 Xboxes on the same network you need to open a port for one that's not 3074, so i did that & it's now open, so we'll see how long it lasts.