topic Remotes in Sky Glass

The remotes do not work

Jacs3 — Thu, 10 Oct 2024 06:19:43 GMT

The remotes do not work

Re: The remotes do not work

cookiemonsteruk — Thu, 10 Oct 2024 06:25:07 GMT

@Jacs3

What remotes. Sky +,sky q, stream or glass

Re: The remotes do not work

Chrisee — Thu, 10 Oct 2024 06:26:17 GMT

@Jacs3 given Sky Broadband doesnt use remotes you look to have posted in the wrong forum if your Sky TV box remotes dont work. Suggest you post with more details in the forum for the Sky TV service you buy.

Re: The remotes do not work

Jacs3 — Thu, 10 Oct 2024 06:31:13 GMT

Sorry glass

Re: The remotes do not work

Daniel0210 — Thu, 10 Oct 2024 06:41:09 GMT

@Jacs3

I've moved your issue to the Glass board.

Remotes

Jacs3 — Thu, 10 Oct 2024 06:41:25 GMT

My remotes are not working with sky glass . They were yesterday morning but last night nothing only on or off lounge one that is . The other remote in the kitchen worked first thing but when I tried to change a channel it just froze and wouldn't move

Re: Remotes

Jporch316 — Thu, 10 Oct 2024 11:50:30 GMT

@Jacs3 wrote:
My remotes are not working with sky glass . They were yesterday morning but last night nothing only on or off lounge one that is . The other remote in the kitchen worked first thing but when I tried to change a channel it just froze and wouldn't move

First check the batteries then try

The remote can be reset and paired again following these steps;

Press and hold 7 and 9 together on your Sky remote for three seconds.
Press and hold 4 and 6 together for three seconds.
Press and hold 1 and 3 together for three seconds and follow the on-screen instructions.

if you need to Replace remote under warranty follow the instructions on the link below

https://www.sky.com/help/forms/streaming-tv-remote

Re: Remotes

Jacs3 — Thu, 10 Oct 2024 17:42:08 GMT

How do I get to the batteries

Re: Remotes

lettice — Thu, 10 Oct 2024 18:30:58 GMT

Remove the back cover of the remote by sliding the cover down. Follow the direction of the small arrow symbol on the back of the remote.

lettice_0-1728584961103.jpeg

Above taken from the Sky help page on remote problems, have a read of it;

https://www.sky.com/help/home/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-remote/articles/remote-control-help-sky-glass?irct=help-service-checker-remote-control-help-sky-glass

Re: Remotes

Jacs3 — Thu, 10 Oct 2024 19:43:29 GMT

Thankyou I have ordered a new one as the batteries had leaked and it still will not work with new ones