topic Re: Unable to open sky glass tv remote control to change batteries in Sky Glass

Unable to open sky glass tv remote control to change batteries

Jaqi — Thu, 18 Jan 2024 14:21:10 GMT

Hello.

I am unable to slide open my sky tv glass remote control to change the battries.

As anyone else had trouble opening up their sky tv glass remote control?

And any tips pls?

Re: Unable to open sky glass tv remote control to change batteries

mikealanr — Thu, 18 Jan 2024 16:13:08 GMT

Hi @Jaqi

They back can be very stiff at first. Try lying the remote face down on a cushion or face down in your hand, with the two dots closest to you, and push the back away from you.

https://www.sky.com/help/articles/remote-control-help-sky-glass#:~:text=Only%20use%20AAA%20alkaline%20batteries,the%20back%20of%20the%20remote.

MikeAlanR

Re: Unable to open sky glass tv remote control to change batteries

Jones_The_Cat — Thu, 18 Jan 2024 16:45:45 GMT

@Jaqi

Are the batteries definitely dead or could the remote be faulty? I had one which flashed up the low battery warning on-screen for over 6 months with fresh batteries in it so you can take it with a pinch of salt.

Also, try giving the remote a firm twist as if you were wringing out a cloth - this can sometimes bring it back to life.

Re: Unable to open sky glass tv remote control to change batteries

Jaqi — Thu, 18 Jan 2024 18:58:51 GMT

Thank you all for your responses.

I managed to slide the cover open with much difficulty but all ok for now.

Re: Unable to open sky glass tv remote control to change batteries

Jaqi — Thu, 18 Jan 2024 19:00:36 GMT

Thanks.

@mikealanr wrote:
Hi @Jaqi

They back can be very stiff at first. Try lying the remote face down on a cushion or face down in your hand, with the two dots closest to you, and push the back away from you.

https://www.sky.com/help/articles/remote-control-help-sky-glass#:~:text=Only%20use%20AAA%20alkaline%20batteries,the%20back%20of%20the%20remote.

MikeAlanR

Re: Unable to open sky glass tv remote control to change batteries

RolandRat — Tue, 16 Jul 2024 16:01:46 GMT

I have found an easy way to open the remote .......

Take 2 large lumps of Blu-Tak.

Hold one on the front and one on the back.

Push in the direction shown by the arrow.. Simples. 😀👍

Re: Unable to open sky glass tv remote control to change batteries

Fothergill1 — Wed, 17 Jul 2024 03:42:49 GMT

@RolandRat Another method often mentioned on the forum and possibly easier is to use rubber kitchen gloves 😀

Re: Unable to open sky glass tv remote control to change batteries

ebonge01 — Sun, 18 Aug 2024 12:57:57 GMT

Finding it impossible to open the glass remote , tried all suggestions.

Re: Unable to open sky glass tv remote control to change batteries

ebonge01 — Sun, 18 Aug 2024 13:00:28 GMT

Tried one more time and surprisingly it opened ., They need to design this remote better , not good for people with arthritis in their hands .

Re: Unable to open sky glass tv remote control to change batteries

KMorley76 — Wed, 09 Oct 2024 12:36:55 GMT

It is an utterly ridiculous design that is completely unnecessarily difficult to open in my opinion. I have been trying over 15 minutes now and still hasn't opened. Not impressed at all sky!

Re: Unable to open sky glass tv remote control to change batteries

Fothergill1 — Wed, 09 Oct 2024 12:49:24 GMT

Hi @KMorley76 and welcome to the forum. Removing the back of the remote can certainly be hard the first couple of times as it it very stiff.

I find holding the remote at both ends with the buttons down and my thumbs on top and then applying pressure and pushing with one thumb and pulling with the other in the direction of the arrow is sufficient to remove the cover. Note the back only moves a few millimetres and can then be lifted off.

A number of people have found that wearing rubber kitchen gloves helps to give more purchase on the plastic components.

This LINK may also be helpful.

Re: Unable to open sky glass tv remote control to change batteries

TimmyBGood — Wed, 09 Oct 2024 17:22:33 GMT

@KMorley76 wrote:

It is an utterly ridiculous design

Previous versions tended to fracture at the latch point, which is probably the reason for the change for a sliding design.

Re: Unable to open sky glass tv remote control to change batteries

Teapot2 — Fri, 20 Dec 2024 14:22:00 GMT

Guys, just get a flat headed screwdriver and wedge it open. Whoever designed the remote hasn't used one I guess...

Re: Unable to open sky glass tv remote control to change batteries

Mark39 — Fri, 20 Dec 2024 14:33:54 GMT

@Teapot2 wrote:

Guys, just get a flat headed screwdriver and wedge it open. Whoever designed the remote hasn't used one I guess...

That will work, but it's bound to damage the plastic. Last resort, perhaps.

Re: Unable to open sky glass tv remote control to change batteries

Teapot2 — Fri, 20 Dec 2024 14:50:51 GMT

Absolutely Mark! But after about 30 minutes trying to open the remote, and then coming to the forum to see others have similar frustration with the remote, maybe a few remote damages and return to sky might show them the design is not working. I don't have to be a body builder in order to open a remote

Re: Unable to open sky glass tv remote control to change batteries

Bindyken — Tue, 19 Aug 2025 14:54:33 GMT

Thank you! This really helped. Also found it helpful to wear Marigolds!

Re: Unable to open sky glass tv remote control to change batteries

Joey29 — Mon, 13 Oct 2025 10:48:30 GMT

Totally form over function just like most Sky glass ideas