topic Re: Sky Glass freezing in Sky Glass

Sky Glass freezing

Azza125 — Tue, 08 Oct 2024 14:29:02 GMT

My Sky Glass freezes and I have to turn it off at wall and back on again and it's very frustrating. How do I fix this?

Re: Sky Glass freezing

MarkGoldsmith — Tue, 08 Oct 2024 15:07:40 GMT

How do you have the Glass connected to the internet via WIFI or ethernet? Its possible the freezing is being caused by an unstable network connection.

Re: Sky Glass freezing

Azza125 — Tue, 08 Oct 2024 15:09:37 GMT

It is connected by Wi-Fi but I have a good connection

Re: Sky Glass freezing

MarkGoldsmith — Tue, 08 Oct 2024 15:32:51 GMT

@Azza125 wrote:
It is connected by Wi-Fi but I have a good connection

I'd suggest disabling the Wifi in the Glass settings and connecting via ethernet as a test.

The sky streaming platform is prone to issues when the network connection is sketchy and packets are dropped. You may not notice this on other devices as they will all buffer locally so you would likely not notice any small network dropouts.

Re: Sky Glass freezing

Azza125 — Tue, 08 Oct 2024 15:34:57 GMT

How do I do that?

Re: Sky Glass freezing

Mister_Dalek — Tue, 08 Oct 2024 16:12:29 GMT

@Azza125 wrote:
How do I do that?

Connect an ethernet cable between your broadband router and your Glass TV then, on the Network settings menu on Glass, turn WiFi off.

The broadband signal will then be sent directly from your router to the TV via the ethernet cable and will maintain speed and stability much better than WiFi.

Re: Sky Glass freezing

Azza125 — Tue, 08 Oct 2024 16:50:01 GMT

I don't think I have one of them cables

Re: Sky Glass freezing

Mister_Dalek — Tue, 08 Oct 2024 16:56:38 GMT

@Azza125 wrote:
I don't think I have one of them cables

You can get them very cheaply from Amazon in various lengths or you may have one that came with your router or any other network device you own.