topic Re: Issues after restarting a programme in Sky Glass

Issues after restarting a programme

GillBL — Sat, 05 Oct 2024 17:24:40 GMT

Recently when restarting a programme/film, while fast forwarding the ads, after a while it just kicks me out and goes to the live programme that is on at the time. This has only just started happening and always at the best bit of the programme. Anyone else having this problem?

It happens on both the Sky Glass which is connected to the internet via an ethernet cable and on the puck in another room that is connected via WiFi.

Thank you

Re: Issues after restarting a programme

Stephen+Mourton — Sat, 05 Oct 2024 17:49:13 GMT

@GillBL Have you tried fast forwarding the ads but stopping just before it reaches the end. I find if you go right to the end you end up a minute or so into the programme.

Re: Issues after restarting a programme

GillBL — Sat, 05 Oct 2024 17:53:03 GMT

@Stephen+Mourton it's not always at the end of the programme, this afternoon it was only half way through and it just went off and into the live programme.

Re: Issues after restarting a programme

Fothergill1 — Sat, 05 Oct 2024 21:57:16 GMT

@GillBL This has been an issue for a while and happens to me from time to time. Unfortunately I do not know of any solution other than not to FF or RW when using "watch from start".

It actually happened to me earlier this afternoon when I used FF whilst watching from start on Channel 5. Luckily I was able to find the programme on the My5 App.