https://helpforum.sky.com/t5/Sky-Glass/Youtube-app-consistently-freezing/m-p/4778460#M151701 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4207267">@Robbo9891</a>&nbsp;wrote:<BR />Every time we are playing a video on YouTube the picture freezes yet the sound continues. We have tried resetting the app, restarting the stream puck and we are up to date with software. All other apps are working fine on the sky stream and youtube is working on other devices.<HR /></BLOCKQUOTE><P>Hi&nbsp;</P><P>&nbsp;</P><P>have you tried pulling the plug on the puck for five minutes or so ?</P> Fri, 04 Oct 2024 20:10:33 GMT Jporch316 2024-10-04T20:10:33Z https://helpforum.sky.com/t5/Sky-Glass/Youtube-app-consistently-freezing/m-p/4778345#M151696 Every time we are playing a video on YouTube the picture freezes yet the sound continues. We have tried resetting the app, restarting the stream puck and we are up to date with software. All other apps are working fine on the sky stream and youtube is working on other devices. Fri, 04 Oct 2024 17:15:38 GMT https://helpforum.sky.com/t5/Sky-Glass/Youtube-app-consistently-freezing/m-p/4778345#M151696 Robbo9891 2024-10-04T17:15:38Z https://helpforum.sky.com/t5/Sky-Glass/Youtube-app-consistently-freezing/m-p/4778460#M151701 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4207267">@Robbo9891</a>&nbsp;wrote:<BR />Every time we are playing a video on YouTube the picture freezes yet the sound continues. We have tried resetting the app, restarting the stream puck and we are up to date with software. All other apps are working fine on the sky stream and youtube is working on other devices.<HR /></BLOCKQUOTE><P>Hi&nbsp;</P><P>&nbsp;</P><P>have you tried pulling the plug on the puck for five minutes or so ?</P> Fri, 04 Oct 2024 20:10:33 GMT https://helpforum.sky.com/t5/Sky-Glass/Youtube-app-consistently-freezing/m-p/4778460#M151701 Jporch316 2024-10-04T20:10:33Z