I don,t have any access to Netflix

Denise431 — Wed, 02 Oct 2024 21:12:42 GMT

I got a replacement puck and remote yesterday after having been without any tv since last Wednesday. I now have the new puck working but I don't have Netflix at all it was on my old puck but not on this one

Re: I don,t have any access to Netflix

mikealanr — Wed, 02 Oct 2024 21:55:13 GMT

Hi @Denise431

For clarification do you mean you cannot find / open the app or cannot log in to the app?

If you cannot remeber your login credentials you will need to follow instructions from Netflix or seek their assistance. While billing is handled by Sky, netflix are responsible for credential managemwnt. See: https://help.netflix.com/en/node/126425#:~:text=Go%20to%20netflix.com%2FLoginHelp,Select%20Find%20account.

Netflix should be in Apps or accessable by saying netflix into your your remote. If this isn't working see: https://www.sky.com/help/articles/fixing-problems-with-netflix-netflix-missing-call-to-upgrade-osm

MikeAlanR

topic I don,t have any access to Netflix in Sky Glass

I don,t have any access to Netflix

Re: I don,t have any access to Netflix