topic Re: Cannot change delivery date of skytv in Sky Glass

Cannot change delivery date of skytv

Pachna — Sun, 29 Sep 2024 10:34:01 GMT

Help! I am travelling abroad with WiFi but no mobile comms . I am having great difficulty in rearranging a delivery date for my new glass TV. The problem is that when I took out the contract I expected to move in to my new property by the middle of September, however, this has been delayed until the 21 October. I did change initial delivery to 5 Oct on the Sky App, however, the calendar does not go past that date and the delivery company stated they cannot change it. So, there will be no one at my new address until 21 October. So, I do not want to cancel the contract as I easily changed delivery of Broadband to my move in date.

Re: Cannot change delivery date of skytv

Jporch316 — Sun, 29 Sep 2024 10:41:44 GMT

@Pachna wrote:
Help! I am travelling abroad with WiFi but no mobile comms . I am having great difficulty in rearranging a delivery date for my new glass TV. The problem is that when I took out the contract I expected to move in to my new property by the middle of September, however, this has been delayed until the 21 October. I did change initial delivery to 5 Oct on the Sky App, however, the calendar does not go past that date and the delivery company stated they cannot change it. So, there will be no one at my new address until 21 October. So, I do not want to cancel the contract as I easily changed delivery of Broadband to my move in date.

I have escalated your post to the online community team ... please look out for an invitation to chat

Re: Cannot change delivery date of skytv

Pachna — Sun, 29 Sep 2024 10:44:52 GMT

Many thanks

Re: Cannot change delivery date of skytv

Greenfingers001 — Sun, 29 Sep 2024 10:50:08 GMT

Thanks for escalating this. We’ve sent @Pachna an invite to chat.

Re: Cannot change delivery date of skytv

Pachna — Mon, 30 Sep 2024 23:43:45 GMT

I have 'chatted', however,team cannot change delivery and advisingcontacting delivery company who have already said they cannot as it's Sky to change, and so we go around in a circle!

A simple task, please change my delivery date to suit my needs but this seems impossible. So next week, when no one will be at the address and I cannot be contacted as in the middle of the Atlantic, what happened nextm

Such a simple requirement!

Re: Cannot change delivery date of skytv

TimmyBGood — Tue, 01 Oct 2024 13:57:09 GMT

@Pachna wrote:

So next week, when no one will be at the address and I cannot be contacted as in the middle of the Atlantic, what happened nextm

Like any other consignment which cannot be left at the address, the television set will return on the courier van back to their depot and eventually (possibly after repeated delivery attempts) back to Sky.

Re: Cannot change delivery date of skytv

Pachna — Tue, 01 Oct 2024 14:01:20 GMT

My question is why is so difficult the delivery date to be changed? I have been pursuing this for 3 weeks and keep getting the runaround with both Sky and the delivery firm stating it is the others responsibility.!