topic Re: Sky glass still not working! in Sky Glass

Sky glass still not working!

Smithy1990 — Thu, 26 Sep 2024 16:26:05 GMT

Is anyone still having issues with sky glass not getting past the linking stage

Re: Sky glass still not working!

JudithC1 — Thu, 26 Sep 2024 16:47:49 GMT

yes its been off for 1 week now and the tech team couldn't get my account up and running- was advised to keep trying as problem was still being worked on. However that was monday and still no luck

Re: Sky glass still not working!

Smithy1990 — Thu, 26 Sep 2024 17:16:07 GMT

I have told them if they can't get sorted in the next 48 hours to come collect my tv and give me my sky q back. This is ridiculous now.

Re: Sky glass still not working!

stfcwccc1 — Thu, 26 Sep 2024 18:49:50 GMT

I've been without Sky glass for six days now. I spoke to a sky customer services lady for about 45 mins yesterday & she tried to get me up & running. Before that I had tried 2/3 times every day. Apparently a big percentage of losses and queries are from people using EE broadband. I finished talking to her about 4.30 pm yesterday & she said she'd call back before 9pm with an update. She was going to consult with engineers to find out the latest. Nobody called me back. I've tried setting it up again today but still no joy. Extremely frustrating & annoying. 😡😱.