topic Re: Watch from start in Sky Glass

Watch from start

PatH2 — Wed, 25 Sep 2024 20:21:04 GMT

Trying to watch programs from the start on Legend Xtra after the program has started

using option -- Watch from the start when selected I get a message - ' To watch this, you need to upgrade your subscription ? Any advice how to resolve this issue?

Re: Watch from start

mikealanr — Wed, 25 Sep 2024 20:27:45 GMT

@PatH2

See the pinned thread at the top of the forum: https://helpforum.sky.com/t5/Sky-Glass-Live/quot-Upgrade-to-Watch-This-quot-Affecting-a-number-of-channels-on-Glass-amp-Stream-25-09-24/td-p/4768137

MikeAlanR

Re: Watch from start

lettice — Wed, 25 Sep 2024 20:32:27 GMT

yes, seeing the same.

This channel has suffered from this many times before. It's happens at least every few weeks. Have found doing the below gets it resolved.

Send an email to the Sky Viewer relations team to report it;
ViewerR@sky.uk

Re: Watch from start

PatH2 — Thu, 26 Sep 2024 14:07:15 GMT

Thanks for your help will try both solutions