topic Cant get Sky news,or BBC news in Sky Glass

"Upgrade to Watch This...." Affecting a number of channels on Glass & Stream 25-09-24

GD1 — Wed, 25 Sep 2024 18:39:06 GMT

Thread created with title to reflect issue

Not subscribed but I am?

sethfredriksen8 — Tue, 24 Sep 2024 18:27:05 GMT

I had the same issues that everyone had last week with the puck but I've had an annoying problem the past few days.

Every channel is showing I'm not subscribed but I've checked online, done the factory reset, contacted Sky directly and it's still showing the same.

Anyone had this issue and fixed it? Any help much appreciated!!!

Re: Not subscribed but I am?

Exiled-in-HH — Tue, 24 Sep 2024 18:29:09 GMT

What did Sky CSs say when you phoned?

Re: Not subscribed but I am?

Chrisee — Tue, 24 Sep 2024 18:29:54 GMT

@sethfredriksen8 when you spoke to Sky did they tell you they would pass your case to a back office team? If tgeyvdidnt thst is what is likely to be required if tgecdid the fix normally takes 48 hours.

Re: Not subscribed but I am?

sethfredriksen8 — Tue, 24 Sep 2024 18:34:15 GMT

They told me to reboot and try the factory reset again after 24 hours. They said because of the problems with the puck last week it'll probably be linked to that.

But still nothing since.

I really don't want to spend another hour on the phone to Sky, it's my mum who uses it and she's lost without it 😣

Re: Not subscribed but I am?

Exiled-in-HH — Wed, 25 Sep 2024 07:01:09 GMT

As a temporary backup show your mum how to use the apps on the Smart TV to access PSB broadcast channels and on-demand😉

You can then work on getting the Puck working again🙁

Re: Not subscribed but I am?

sethfredriksen8 — Wed, 25 Sep 2024 07:22:04 GMT

I've read that someone on here can refer it to a Sky expert? Is that possible?

Says I need to upgrade for CBeebies

Larkinsmith — Wed, 25 Sep 2024 17:28:04 GMT

Been watching CBeebies for months with no issue, but all of a sudden it says I need to upgrade my subscription on the sky glass tv. The pucks in two other rooms are fine?

Re: Says I need to upgrade for CBeebies

Amacgregor-stee — Wed, 25 Sep 2024 17:30:19 GMT

I am also having this issue. It also says the same for ITV1, Sky Max and a few other channels. On hold at the moment to sky.

Re: Says I need to upgrade for CBeebies

Niff2k25 — Wed, 25 Sep 2024 17:30:50 GMT

Having same issue with multiple channels!

Can’t watch GB News as now apparently need a subscription

Clare7215 — Wed, 25 Sep 2024 17:31:28 GMT

I was watching GB news. My Sky Glass internet connection failed so had to reset box. Now it's saying I can't watch this Chanel without a subscription. It's free to watch so why the subscription?

Sky Stream: today ITV1 does not work - has error that I am not subscribed to this channel and I need

SueCaneron — Wed, 25 Sep 2024 17:32:27 GMT

Usually ITV 1 HD works fine but today it tells me I am not subscribed to this channel and need to upgrade. I have rebooted the puck but still the same error. How can I get help to fix this? Seems almost impossible to find a contact number to call or chat to! 😡

Charging to watch ITV?

RichardHand — Wed, 25 Sep 2024 17:35:11 GMT

Why is sky telling me to upgrade subscription to watch ITV?

Re: Sky Stream: today ITV1 does not work - has error that I am not subscribed to this channel and I

Anonymous — Wed, 25 Sep 2024 17:35:34 GMT

I am having the same issue on several channels with the same message on channels such as BBC1, Sky news and others

ITV has just come up with a message that I need to upgrade to watch it and now it’s completely disap

CDE1 — Wed, 25 Sep 2024 17:35:57 GMT

ITV has just come up with a message to say that I need to upgrade to watch it and now it's completely disappeared

Re: Can’t watch GB News as now apparently need a subscription

SimonKeane — Wed, 25 Sep 2024 17:36:18 GMT

Not just GB news, I can't access sky showcase, Sky witness and several others. Will not even change to channel.

Re: Can’t watch GB News as now apparently need a subscription

TonysPC — Wed, 25 Sep 2024 17:37:06 GMT

I'm getting the same when trying to watch BBC1.

Had no disconnect problems, it just came out of the blue.

Re: Charging to watch ITV?

Amanda301 — Wed, 25 Sep 2024 17:37:17 GMT

Why is my Sky glass telling me I need to upgrade my subscription to watch ITV ?

Re: Sky Stream: today ITV1 does not work - has error that I am not subscribed to this channel and I

Smiler75 — Wed, 25 Sep 2024 17:38:20 GMT

We have the same problem stv not working saying need to subscribe along with some other channels saying the same thing

Re: Says I need to upgrade for CBeebies

Schellinho — Wed, 25 Sep 2024 17:42:00 GMT

We've had exactly the same problem tonight with CBeebies, says we need to upgrade yet there's no issue with any of the other bbc channels or other kids channels