topic Re: Sky Glass internet connection in Sky Glass

Sky Glass internet connection

Snowdrop32 — Mon, 23 Sep 2024 18:19:12 GMT

Hi my sky glass will not connect to my internet! According to Sky customer services it is a problem with only Sky customers with EE broadband. This has been an issue since Friday morning. I keep trying the recovery instructions but each time it fails. Anyone else with this issue or suggestions with a fix?

Re: Sky Glass internet connection

Exiled-in-HH — Mon, 23 Sep 2024 18:53:09 GMT

Have you told Sky the "recovery instructions" do not work?

Re: Sky Glass internet connection

Parker74 — Mon, 23 Sep 2024 18:50:05 GMT

Hi ,

We are having the same problem but ours is since Thursday not happy paying for a service we can't use

Re: Sky Glass internet connection

Jporch316 — Mon, 23 Sep 2024 19:21:22 GMT

Users with EE routers have reported that using an Ethernet cable temporarily during the recovery process will get you up and running

Re: Sky Glass internet connection

Sue1209 — Tue, 24 Sep 2024 14:13:49 GMT

No connection to internet. Tried everything. Cannot get through to Sky!! Call just drops put after a few seconds. What am I supposed to do?

Re: Sky Glass internet connection

MarkGoldsmith — Tue, 24 Sep 2024 14:59:51 GMT

@Sue1209 wrote:
No connection to internet. Tried everything. Cannot get through to Sky!! Call just drops put after a few seconds. What am I supposed to do?

Have you tried the solution suggested by @Jporch316 in the post above yours?

Re: Sky Glass internet connection

Sue1209 — Tue, 24 Sep 2024 17:06:37 GMT

Thank you. Can only try. Still waiting for response from Sky!!

Re: Sky Glass internet connection

BRW1983 — Wed, 25 Sep 2024 11:38:16 GMT

Use an Ethernet cable to do the recovery process and then after you are back on the home screen you should be able to disconnect the cable and go to settings and set it back up on WiFi

It's a bit of a pain but it has worked for a fair few people, including myself