topic Re: Lines in Sky Glass

Lines

Skyler5678 — Tue, 24 Sep 2024 15:04:40 GMT

I can't belive that my tv is less than a year old and has purple and green lines already.

Sky, fix it or give me a new one under the consumer act

Re: Lines

mikealanr — Tue, 24 Sep 2024 15:15:38 GMT

Your not talking to Sky. This is a customer helps customer forum. Usually turning your TV off at the mains for 10 minutes will help resolve lines like this (as can be caused by software but)

Failing this if you contact Sky they will replace it for you under the 2 year warranty as documented here: https://www.sky.com/help/articles/warranty-sky-glass

MikeAlanR

Re: Lines

GD1 — Tue, 24 Sep 2024 16:13:34 GMT

@Skyler5678 Have you called Sky? No one here knows who you are or your account details, we are all customer here.

Re: Lines

Exiled-in-HH — Tue, 24 Sep 2024 16:24:49 GMT

@Skyler5678 wrote:
I can't belive that my tv is less than a year old and has purple and green lines already.

Sky, fix it or give me a new one under the consumer act

You will not receive a "new one" ... the best you can expect is a refurb of similar age🤔

Re: Lines

Jporch316 — Tue, 24 Sep 2024 16:55:15 GMT

@Skyler5678 wrote:
I can't belive that my tv is less than a year old and has purple and green lines already.

Sky, fix it or give me a new one under the consumer act

If the lines don't disappear after pulling the plug for a few minutes then you will need to contact sky to claim for a replacement under warranty. The warranty on sky glass is 2 years.

Re: Lines

Skyler5678 — Tue, 24 Sep 2024 17:25:33 GMT

Mine is new

Re: Lines

Skyler5678 — Tue, 24 Sep 2024 17:26:21 GMT

I've ween sky reply to a few people on here actually.

That link is awful doesn't even let yoh speak to anyone

Re: Lines

Skyler5678 — Tue, 24 Sep 2024 17:27:42 GMT

I've had it unplugged for an hour and another one is there.

Absolutely shocking I expect this from cash converters tv not a large corporation

Re: Lines

Skyler5678 — Tue, 24 Sep 2024 17:30:26 GMT

Yeah the woman on the phone made out she couldn't hear me due to background noise but there was none.

They just don't wanna help anyone tbh

Re: Lines

Jporch316 — Tue, 24 Sep 2024 17:48:11 GMT

@Skyler5678 wrote:
Yeah the woman on the phone made out she couldn't hear me due to background noise but there was none.
They just don't wanna help anyone tbh

As with all tech there will be the odd ones that maybe damaged in transit or in the manufacturing process or have a faulty part. This happens to all tvs. Unfortunately the phone lines are very busy at the moment due to the issues users encountered over the weekend.

Re: Lines

Exiled-in-HH — Tue, 24 Sep 2024 18:13:39 GMT

@Skyler5678 wrote:
Mine is new

After the cooling off period it is no longer new🤔