topic Re: Discovery + in Sky Glass

Discovery + on sky glass

mataya2008 — Fri, 20 Sep 2024 15:50:18 GMT

I have an issue where after the sky glass update I am no longer able to access my discovery+ account keeps coming up with a vendor list and I have to allow all I'm clicking on allow all and I've just got a spinning circle in the middle of the screen, it's been like this for 35 minutes now

Discovery Plus sign in

FootPH1 — Fri, 20 Sep 2024 10:55:31 GMT

Hi All, since all the issues yesterday (19.9.24) with Glass and Stream, I've managed to get the Glass back up and running and been re-signing into the various apps.

However, I can't get into Discovery Plus. It wants me to accept privacy conditions before logging in, but will not proceed beyond this point. I've tried restarting multiple times but keep finding the same error.

Signed in on a firestick upstairs with no issue, and no privacy terms to accept, curiously.

Is anyone else experiencing this?

Re: discovery plus stuck on privacy notice

5PRX — Fri, 20 Sep 2024 14:44:47 GMT

Hi, I'm having this issue but I have no idea what whitelisting is or how to fix it. I have limited understanding of logging into my router. Can anyone help please? It's driving me insane. My Glass decided to brick itself, so I had to do a full reset and now Discovery+ is just stuck on the privacy screen. It's working fine on my phone on the same WiFi 😑.

Re: Discovery + on sky glass

gibbsmum — Fri, 20 Sep 2024 15:57:49 GMT

I'm the same, gave up in the end. Getting fed up with the reliability at the moment, had over 12 hours last night with the total streaming outage. Did a reset this morning and all seemed to be ok u til I got the same discovery problem as you, only just got it up and running after 6 months of problems. Now after being on for about an hour it keeping having trouble loading programs and have switch off, getting sick of it now.

Re: I have been unable to activate discovery plus on ,y sky glass

mataya2008 — Fri, 20 Sep 2024 16:01:43 GMT

I'm having a sign in issue as well keeps coming up with this screen and when I accept it just does not go anywhere and it's been now doing this for 35 minutes

Re: Discovery Plus sign in

Jeanette+M — Fri, 20 Sep 2024 17:08:05 GMT

Hi yes I am experiencing the same thing it won't let me sign in then has a terms thing on I click agree and it's just loading I've left it for ages but it won't work 🙃

Re: Discovery Plus sign in

Paul+Boland — Sat, 21 Sep 2024 08:26:58 GMT

I also have this issue

I posted a thread about this yesterday

After Sky Glass recovery mode installed build version QS030.527.OOP

When you lauch discovery + app you get We Care About Your Privacy message loads and gets stuck loading and clicking accept is not working

This issue is only affecting Sky Glass and due this we can't do a login to Discovery + on Sky Glass

Note you don't get this issue with Discovery+ on Sky Stream Puck as you can log in as normal.

As I can't get to enter login details for discovery + on Sky Glass I also can't do playback of any discovery+ content that's in my playlist on Sky Glass

Sky needs to fix the discovery+ app on Sky Glass or provide a new Sky glass build version that fixes the issue

Re: Discovery Plus sign in

Jporch316 — Sat, 21 Sep 2024 08:43:36 GMT

Hi all

am getting this as well

inwill try and escalate although with all the issues going on at the moment it may take a while

Re: Discovery + on sky glass

Jporch316 — Sat, 21 Sep 2024 09:11:29 GMT

I too am having this issue ..... I have escalated but with all of the issues at the moment it may take some time to resolve

Re: Discovery Plus sign in

Paul+Boland — Sat, 21 Sep 2024 09:11:46 GMT

I have contacted Discovery

They are aware about this issue with Discovery+ App on Sky Glass and are working with Sky to provide a Fix

They told me they will contact me when Fix has be done

Re: Discovery Plus sign in

Jporch316 — Sat, 21 Sep 2024 09:13:54 GMT

@Paul+Boland wrote:
I have contacted Discovery

They are aware about this issue with Discovery+ App on Sky Glass and are working with Sky to provide a Fix

They told me they will contact me when Fix has be done

Thanks for the info @Paul+Boland please let us know if you hear anything

Re: discovery plus stuck on privacy notice

Stan999 — Sat, 21 Sep 2024 09:53:43 GMT

Software update fixed mine, took 3 hours though

After the update fiasco, now Discovery+ won’t move past a cookies page I’ve never seen before. Help!

eb154 — Sat, 21 Sep 2024 11:30:23 GMT

After the update fiasco, now Discovery+ won’t move past a cookies page I’ve never seen before. Help!

Re: After the update fiasco, now Discovery+ won’t move past a cookies page I’ve never seen before. H

Jimmy7062 — Sat, 21 Sep 2024 12:26:06 GMT

Contacted Discovery + issue is now sorted.

Re: discovery plus stuck on privacy notice

5PRX — Sat, 21 Sep 2024 12:34:38 GMT

Thanks for the response. I didn't realise there were nationwide Sky Glass issues yesterday. It's sorted itself out now. I do think that Sky should communicate via text or email to let people know if there is an outage. I've just paid my Glass off and then I was gutted thinking it had bricked itself and I was stuck with (more of) a useless lump!

Re: Discovery + on sky glass

skovdahl79 — Sat, 21 Sep 2024 12:52:00 GMT

I had this too. Managed to get logged in by being quick on the remote to highlight 'sign-in' and hit select. It then took me to the normal sign in options.

Re: After the update fiasco, now Discovery+ won’t move past a cookies page I’ve never seen before. H

Paul+Boland — Sat, 21 Sep 2024 13:25:55 GMT

Discovery + app on Sky Glass

when you get we care about your privacy screen

Click list of partners scroll through list and then click accept all

After Clicking accept all you can then click sign in

For it to work make sure you click list of partners for accept all to work

Re: Discovery + on sky glass

Jporch316 — Sat, 21 Sep 2024 19:07:14 GMT

Discovery plus is now back working as it should

Re: Discovery + on sky glass

Flower2 — Sat, 21 Sep 2024 19:10:56 GMT

Thanks Paul+Boland

I clicked "confirm my choices" and that worked too. 🙂

Re: Discovery + on sky glass

Philippa1981 — Mon, 23 Sep 2024 07:36:54 GMT

None of these options are working for me, I've trying to quickly click sign in before the consent screen appears and even though I get to the button in plenty of time to select it nothing happens.

When I click on "list of partners" nothing happens the screen stays the same, same if I click "show purposes" and the only button that does anything is "I accept" and that just has a circle whirring round and never loads another page. Has anyone else had this?