topic Re: Channel 4 App not loading in Sky Glass

All 4 app not loading. Stuck on green 4 and won’t load

d.a.12345 — Sun, 22 Sep 2024 09:31:44 GMT

All 4 app won't load. When you select a programme to watch, the app tries to open and is stuck with the green 4 on a black page and won't open the app.

Re: All 4 app not loading. Stuck on green 4 and won’t load

Jporch316 — Sun, 22 Sep 2024 10:08:24 GMT

@d.a.12345 wrote:
All 4 app won't load. When you select a programme to watch, the app tries to open and is stuck with the green 4 on a black page and won't open the app.

First try pulling the plug for a few minutes

if that doesn't solve it use the refresh apps setting in settings . This does take a few hours to complete in the background

Channel 4 App not loading

Dave6661 — Sun, 22 Sep 2024 11:03:25 GMT

Channel 4 streaming app is not loading. Normal Channel 4 HD is working on Sky glass.

all 4 app on sky puck not working - have tried restarting and refreshing the apps to no avail

SimonW2 — Sun, 22 Sep 2024 11:42:52 GMT

Restart / unplugged / refreshed apps but still not firing up the app properly - I just get a channel 4 logo spinning around

Re: All 4 app not loading. Stuck on green 4 and won’t load

Samvickers — Sun, 22 Sep 2024 13:38:51 GMT

My glass installs updates but then it says connected but below it says continue press my remote to continue but it won't work , the box the continue is in should be blue but it is gray , I haven't had TV for 2 days now . They are allegedly working to get it fixed whatever it is !

Re: Channel 4 App not loading

Samvickers — Sun, 22 Sep 2024 13:40:28 GMT

My glass tv isn't working at all and hasn't for 2 days !

Re: Channel 4 App not loading

Fothergill1 — Sun, 22 Sep 2024 13:59:31 GMT

@SamvickersYour post is not related to this thread but there is a very comprehensive thread at THIS location. Have a look at the Answer (post 2) and follow the link to the next page and then select Glass or Stream and follow the recovery process.

Sky issued instructions for fixing the issue on Friday morning. It has worked for many people (including me) but some others are still having severe issues.

Most people who still have an issue seem to get stuck at either the PIN or Activation steps. If asked for a PIN just ignore it and unplug your Glass TV and then plug it back in again after about 30 seconds. After it reboots you should be able to continue the recovery procedure.

When you are asked to enter an activation code ensure you are logged into your My Sky account or you will get an Oops..... error message.

Good luck, I hope it works in your case 🤞