topic Re: Sky Glass is a waste of space in Sky Glass

Sky Glass is a waste of space

SarahB7 — Fri, 20 Sep 2024 11:51:51 GMT

It hasn't worked properly since I got it. Speakers are fussy and horrible. I have told Sky. It freezes all the time and then won't go onto channels. Just a message saying loading. And nothing won't load. I wish I had never been forced to getting one from Sky saying it would be cheaper bills if I did get one.and now nothing at all. It's rubbish.

Re: Sky Glass is a waste of space

Deedee36 — Fri, 20 Sep 2024 12:01:12 GMT

@SarahB7 I assume you have checked what speeds your getting to your glass,also I don't believe you have been forced into buying it surly that was your choice

Re: Sky Glass is a waste of space

Daniel0210 — Fri, 20 Sep 2024 12:03:13 GMT

@SarahB7 wrote:

I wish I had never been forced to getting one from Sky

@SarahB7

No one forced you into getting one. You may have been encouraged to sign up to Glass. Other platforms are still available such as Sky Q or Stream.

Re: Sky Glass is a waste of space

Mark39 — Fri, 20 Sep 2024 12:44:26 GMT

@SarahB7 Glass TVs are now working again, if you follow the recovery procedure.

Re: Sky Glass is a waste of space

Lauren222 — Fri, 20 Sep 2024 12:52:32 GMT

@Mark39 not all sky glass tvs are working the recovery procedure is only a troubleshoot and only works for certain people there's is still 100s of not 1000s still without

Re: Sky Glass is a waste of space

Mark39 — Fri, 20 Sep 2024 13:11:50 GMT

@Lauren222 wrote:

@Mark39 not all sky glass tvs are working the recovery procedure is only a troubleshoot and only works for certain people there's is still 100s of not 1000s still without

Only Sky would have any indication of how many Glass users remain affected. '100s if not 1000s' is just speculative. I assume you've tried the most recent update to the recovery instructions: https://www.sky.com/help/articles/sky-glass-stream-wont-turn-on

Re: Sky Glass is a waste of space

Lauren222 — Fri, 20 Sep 2024 13:19:01 GMT

@Mark39 yes I have , everyone keeps says that's a fix but it's not?

Re: Sky Glass is a waste of space

Anonymous — Fri, 20 Sep 2024 13:24:54 GMT

Are you still within the cool down period? If so, return it if you're not happy with it. It's not to everyone's taste.

I'm pretty happy with it and how it works because it's my sole TV and was the only option at the time I could have. Given a free choice Sky Q would be my preference but I couldn't get that installed in my rental property at the time.

I understand it's not ideal for everyone.

Re: Sky Glass is a waste of space

Mark39 — Fri, 20 Sep 2024 13:25:31 GMT

@Lauren222 wrote:

@Mark39 yes I have , everyone keeps says that's a fix but it's not?

Personally, I don't think it's a fix, (I don't know what, if anything, went wrong to need a fix) but rather a recovery process. Unfortunately it appears not to have worked for you. Looks like you've been in touch with Sky already, so I guess you're stuck with waiting to see what they come up with for you.

Re: Sky Glass is a waste of space

MichelleRB — Fri, 20 Sep 2024 15:41:55 GMT

Totally agree and no answering there phones been listening to the same music for 1hour and 15min what a joke I'm guessing I'm the punchline. Wouldn't mind but I've been a loyal customer for over 15 years now

Re: Sky Glass is a waste of space

Anita1949 — Fri, 20 Sep 2024 15:51:15 GMT

So how easy is it to go back to SKY Q, at least that did work.

Re: Sky Glass is a waste of space

Killgore77 — Fri, 20 Sep 2024 16:32:05 GMT

I have go tthe TV back on but now it doesn't recognise my WIFI router, even though I am putting in all the correct info and even when I use WPS

Re: Sky Glass is a waste of space

Jporch316 — Sat, 21 Sep 2024 09:50:57 GMT

@Killgore77 wrote:
I have go tthe TV back on but now it doesn't recognise my WIFI router, even though I am putting in all the correct info and even when I use WPS

Try using an Ethernet cable if possible to get you up and running

Re: Sky Glass is a waste of space

roger1949 — Sat, 21 Sep 2024 14:41:52 GMT

I had glass for just short of two months,cancelled went back to Q had credit agreement terminated,constant issues.

Re: Sky Glass is a waste of space

Killgore77 — Sat, 21 Sep 2024 16:58:57 GMT

This worked but now I've got an Ethernet cable running through my front room!

Re: Sky Glass is a waste of space

tttttt666666 — Fri, 13 Dec 2024 07:18:02 GMT

Here I sit again watching the message 'Please wait for your programme to load'! Since upgrading both my broadband service and TV I've had nothing but problems. Already on my second hub, which still randomly switches itself off then on again. The TV just freeezes, the sound does not sync to the lip movements on screen, etc, if the solution is to keep switching it off and on again there has to be a problem and I did not set out to pay a subscription for that! We'll organise a partial refund - not seen any of that. I'll call you back - not seen any of that.

Re: Sky Glass is a waste of space

Stillnotworking — Fri, 13 Dec 2024 09:39:52 GMT

I have the same problems.rang them said there send a WiFi extender nothing has come.said there call back nothing.yet yesterday they emailed me to say I have unpaved bill and there going to cut off my tv subscription.im over a month in front with credit on my account.sky are now if they wasn't before one of the worst companies I have had dealings with.and to top it all the prices are going up.

Re: Sky Glass is a waste of space

TimmyBGood — Fri, 13 Dec 2024 12:26:20 GMT

@Stillnotworking

As far as we know Sky doesn't loan wireless boosters to resolve Glass/Stream problems: that was a thing with Q television. They would do so for WiFi if the broadband is with Sky and the subscription has the appropriate add-on.