https://helpforum.sky.com/t5/Sky-Glass/Sky-Glass-TV-delivered-broken-unsure-of-process/m-p/4754349#M145270 <P>Hi all,</P><P>&nbsp;</P><P>we got our Sky Glass Tv delivered yesterday and when we got it set up and pressed on, there was a huge crack on the screen. We rang Sky, super helpful, sent a photo over etc, and were told we had a replacement ordered and they'd pick up the damaged one at the same time.</P><P>&nbsp;</P><P>couple of hours go by and we haven't had any emails or confirmation of this, and I am a worrier, so I rang back and the second person we spoke to said that's not how it usually works with a replacement tv. They said the pick up the damaged one and a different date is scheduled for the new one. They also mentioned that there wasn't anything showing on my account for a replacement being ordered, but they could see the call and photo code from earlier saying it was damaged.&nbsp;<BR /><BR /></P><P>I just wanted to ask if anyone else had been through this and what the process was? Like I said I am a worrier and we have a 65" broken tv in our home and I feel responsible to get it sorted.</P><P>&nbsp;</P><P>thank you in advance for any help.</P> Thu, 19 Sep 2024 05:53:15 GMT OrlandaAlice 2024-09-19T05:53:15Z https://helpforum.sky.com/t5/Sky-Glass/Sky-Glass-TV-delivered-broken-unsure-of-process/m-p/4754349#M145270 <P>Hi all,</P><P>&nbsp;</P><P>we got our Sky Glass Tv delivered yesterday and when we got it set up and pressed on, there was a huge crack on the screen. We rang Sky, super helpful, sent a photo over etc, and were told we had a replacement ordered and they'd pick up the damaged one at the same time.</P><P>&nbsp;</P><P>couple of hours go by and we haven't had any emails or confirmation of this, and I am a worrier, so I rang back and the second person we spoke to said that's not how it usually works with a replacement tv. They said the pick up the damaged one and a different date is scheduled for the new one. They also mentioned that there wasn't anything showing on my account for a replacement being ordered, but they could see the call and photo code from earlier saying it was damaged.&nbsp;<BR /><BR /></P><P>I just wanted to ask if anyone else had been through this and what the process was? Like I said I am a worrier and we have a 65" broken tv in our home and I feel responsible to get it sorted.</P><P>&nbsp;</P><P>thank you in advance for any help.</P> Thu, 19 Sep 2024 05:53:15 GMT https://helpforum.sky.com/t5/Sky-Glass/Sky-Glass-TV-delivered-broken-unsure-of-process/m-p/4754349#M145270 OrlandaAlice 2024-09-19T05:53:15Z