https://helpforum.sky.com/t5/Sky-Glass/Activate-skyglass/m-p/4752112#M145174 <P>Did you do your&nbsp; factory&nbsp; reset&nbsp; while&nbsp; taking&nbsp; to a sky advisor ? As if not you have caused&nbsp; your&nbsp; yourself&nbsp; more&nbsp; problems as you have now unlinked&nbsp; your tv from&nbsp; your&nbsp; account, and removed&nbsp; all your details, you will&nbsp; now need to contact&nbsp; sky directly&nbsp; and speak&nbsp; to the back room&nbsp; staff&nbsp; to get it sorted&nbsp; out, you should never do a factory&nbsp; reset&nbsp; unless&nbsp; told to by a sky advisor who you are speaking&nbsp; to on the phone at the same&nbsp; time&nbsp;</P> Mon, 16 Sep 2024 17:35:23 GMT peter-marlow+1966 2024-09-16T17:35:23Z https://helpforum.sky.com/t5/Sky-Glass/Activate-skyglass/m-p/4751782#M145163 <P>My account is not recognising my post code to active my tv after factory reset&nbsp;</P> Mon, 16 Sep 2024 11:11:15 GMT https://helpforum.sky.com/t5/Sky-Glass/Activate-skyglass/m-p/4751782#M145163 Laurenlee490 2024-09-16T11:11:15Z https://helpforum.sky.com/t5/Sky-Glass/Activate-skyglass/m-p/4751790#M145164 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4181866">@Laurenlee490</a>&nbsp;wrote:<BR /> <P>My account is not recognising my post code to active my tv after factory reset&nbsp;</P> <HR /></BLOCKQUOTE> <DIV style="display: inline-block; border-radius: 10px; border: 2px solid hotpink; padding: .5em;">I have moved your thread to a more appropriate forum</DIV> Mon, 16 Sep 2024 11:15:10 GMT https://helpforum.sky.com/t5/Sky-Glass/Activate-skyglass/m-p/4751790#M145164 Annie+UK 2024-09-16T11:15:10Z https://helpforum.sky.com/t5/Sky-Glass/Activate-skyglass/m-p/4752112#M145174 <P>Did you do your&nbsp; factory&nbsp; reset&nbsp; while&nbsp; taking&nbsp; to a sky advisor ? As if not you have caused&nbsp; your&nbsp; yourself&nbsp; more&nbsp; problems as you have now unlinked&nbsp; your tv from&nbsp; your&nbsp; account, and removed&nbsp; all your details, you will&nbsp; now need to contact&nbsp; sky directly&nbsp; and speak&nbsp; to the back room&nbsp; staff&nbsp; to get it sorted&nbsp; out, you should never do a factory&nbsp; reset&nbsp; unless&nbsp; told to by a sky advisor who you are speaking&nbsp; to on the phone at the same&nbsp; time&nbsp;</P> Mon, 16 Sep 2024 17:35:23 GMT https://helpforum.sky.com/t5/Sky-Glass/Activate-skyglass/m-p/4752112#M145174 peter-marlow+1966 2024-09-16T17:35:23Z