topic Re: How to cancel Sky TV free trial? in Sky Glass

How to cancel Sky TV free trial?

Anonymous — Wed, 11 Sep 2024 20:29:33 GMT

Hi!

So I signed up for the Sky Entertainment and Netflix in one with a 1 month free trial and just this evening I have set it up but its just not something I wish to have.

How can I cancel it as it is a free trial and I do not wish to purchase anything going forward.

Thank you!

Re: How to cancel Sky TV free trial?

mikealanr — Wed, 11 Sep 2024 20:33:18 GMT

Hi @Anonymous

You will need to call Sky. We are fellow subscribers here on the forum. You have to give 31 days notice.

Go to this page: https://www.sky.com/help/home and scroll down to need more help? You will see an 0333 number. Unfortunately the forum doesn't allow us to post numbers.

MikeAlanR

Re: How to cancel Sky TV free trial?

Anonymous — Wed, 11 Sep 2024 20:38:09 GMT

Ok @mikealanr Thanks for your help!

Re: How to cancel Sky TV free trial?

poptasticboy — Sat, 14 Sep 2024 00:12:05 GMT

So just to be clear, if you have to give 31 days' notice, then surely that means there is no way to avoid paying for the 2nd month after the "free trial"? Do I understand that correctly?

I would like to try a genuine free trial, but not if I will be forced to pay £31 for a 2nd month before they will let me cancel... it wouldn't be "free" trial then.

Re: How to cancel Sky TV free trial?

mikealanr — Sat, 14 Sep 2024 08:11:47 GMT

@poptasticboy

Sky don't change for full months so you would pay on a pro rata basis for the days used. But It really shouldn't be called a free trial, it's basically first month free.

The legal wording:

Sky Glass and Sky Stream require Streaming TV subscription consisting of Sky Ultimate TV subscription (Sky Entertainment and Netflix Standard with Ads) (£28pm with 24 month minimum term when joining or re-contracting for £31pm on 31 day rolling contract). Standard set up fee of £39.95 applies when taking a Sky Stream Puck. Third party subscriptions required for some apps. All content on Sky Glass or Sky Stream is streamed via broadband, minimum speed of 25mbps recommended. 18+. UK, CI, IoM residential customers only.

https://www.sky.com/tv/stream

MikeAlanR