topic Re: Playlist Episode tracking issues in Sky Glass

Playlist Episode tracking issues

Jporch316 — Tue, 27 Aug 2024 12:38:43 GMT

Hi all

I am looking for some feedback on episode tracking issues. I have experienced many of these since I had sky glass in 2022. I'm trying to gauge if it's a problem across the board that affects all glass users

I have experienced

- total loss of all tracking within a season. For instance I went to watch swat last night (I'm in the middle of season 7) but on my playlist it has defaulted to play episode 1 season 1.

- only 2-3 episodes shown as viewed.

im not sure if this is happening after a software update or after an amour. Of time has passed since the last viewing.

any feedback would be great 👍

Re: Playlist Episode tracking issues

Deedee36 — Tue, 27 Aug 2024 12:47:03 GMT

@Jporch316 I have the same issues as yourself with tracking of watched eposides resetting as if I've never watched them,if I have something part watched in the continue watching rail and don't finish watching it within 2 weeks or so the blue progress bar will disappear as if I haven't watched any of it.

Re: Playlist Episode tracking issues

KevNewMedia — Tue, 27 Aug 2024 13:13:09 GMT

Thanks for highlighting this issue @Jporch316

Can you/others help me with more information around the problem?

The name of the show?
The series and episodes that were watched?
Glass or Stream?
Are you using an app, if so which one?

Re: Playlist Episode tracking issues

Deedee36 — Tue, 27 Aug 2024 13:17:27 GMT

@KevNewMedia For me at the minute it's Elsbeth sky witness currently in on s1 ep6 although I've watched the previous 5 eps none are shown as watched, this is happening across both glass and pucks

Re: Playlist Episode tracking issues

Jporch316 — Tue, 27 Aug 2024 17:15:00 GMT

@KevNewMedia

In particular its swat at the moment on sky max. On glass and stream

but to be brutally honest its happened to every show I have playlisted and left unwatched for a few weeks

swat at the moment has no markers on any episode even though I have watched the last 3 seasons on my glass tv and am currently on episode 5 series 7

Re: Playlist Failure and Pointless Continue Watching Ribbon

Jporch316 — Tue, 27 Aug 2024 17:16:15 GMT

@GD1 can you merge this with my thread created today within this forum please 🙏

Re: Playlist Episode tracking issues

peter-marlow+1966 — Tue, 27 Aug 2024 17:18:15 GMT

No problem here, my wife and myself have watched many series including swat the equalizer from season 1 right through to the last episode, manifest was another we have watched to, with no problem

Re: Playlist Failure and Pointless Continue Watching Ribbon

GD1 — Tue, 27 Aug 2024 17:19:29 GMT

@Jporch316 Done

Re: Playlist Episode tracking issues

Jporch316 — Tue, 27 Aug 2024 17:21:08 GMT

@peter-marlow+1966

Have you not had any issues with the playlist losing which episode you are on ? Or the little blue lines underneath the episodes ?

Re: Playlist Episode tracking issues

peter-marlow+1966 — Tue, 27 Aug 2024 17:28:36 GMT

No problems with my play list, continue watching, blue line under the episodes that we have watched in easterners doctors emmerdale, coronation street, casualty celebs go dating grimm, everything is fine,

55inch sky glass tv

Gigafast broadband 900mps

1 puck

Re: Playlist Episode tracking issues

peter-marlow+1966 — Tue, 27 Aug 2024 17:36:14 GMT

First dates channel 4 blue line at the beginning q I xl the same call the midwife next episode no blue line yet wheeler dealer blue line near the end

Re: Playlist Episode tracking issues

Deedee36 — Tue, 27 Aug 2024 17:42:38 GMT

@peter-marlow+1966

Does that include any eposides you have watched over 2 weeks ago??

Re: Playlist Episode tracking issues

peter-marlow+1966 — Tue, 27 Aug 2024 17:45:13 GMT

All episodes we have watched from season 1 on

Re: Playlist Episode tracking issues

Fothergill1 — Tue, 27 Aug 2024 18:01:48 GMT

@peter-marlow+1966 Wow, your lucky 👍 as the progress bars on anything in my own playlist work correctly for about 7-10 days or so and then disappear. This has been happening ever since I joined the Sky Stream platform 2 years ago.

Re: Playlist Episode tracking issues

peter-marlow+1966 — Tue, 27 Aug 2024 18:20:45 GMT

Maybe, as I have had my 55inch sky glass tv since November 2021

Re: Playlist Episode tracking issues

Fothergill1 — Tue, 27 Aug 2024 21:34:49 GMT

@peter-marlow+1966 I had Glass from July 2022 but ditched it in December 2023 and moved to Stream. I had the progress bar issue on both devices 😫. I've learnt to live with it but would still be pleased to see it working properly.

Re: Playlist Episode tracking issues

KevNewMedia — Mon, 09 Sep 2024 14:06:01 GMT

Hi Everyone

We've had an update on what to expect with part and full watched content.

It's been confirmed that resume points expire after 30 days, so if you're partway through something and leave it over 30 days, we'll forget where you left off. Some streaming apps, seem to store the resume points a lot longer, as some seem to store it indefinitely.

Relating to content watched, we also mark content as 'fully watched' when reaching the end, this helps work out what the next episode should be displayed to customers in the 'Continue Watching Rails'; this is set for 1.5 years. So you should still see the 'Next episode' in the rail for up to 1.5 years, but depends on what else you watch too.

The team will always look at ways to improve the product and have taken the feedback away 😀

Re: Playlist Episode tracking issues

Fothergill1 — Mon, 09 Sep 2024 16:39:45 GMT

Thanks for the update @KevNewMedia

I'm surprised to hear that the fully watched episodes stay marked for 1.5 years but I will see shortly as I have both Taskmaster and All Creatures Great & Small in my playlist and both have new series starts in a few days. Hopefully they will re-appear in my CW list.

The fact that fully watched programmes in your playlist only show the progress bars for a few weeks is a problem. Unless it reappears in your CW rail you don't know that a new series has started.

Re: Playlist Episode tracking issues

Jporch316 — Mon, 09 Sep 2024 16:49:43 GMT

@KevNewMedia

Thank you for taking the time to provide feedback and give a definitive answer ....

i would add that increasing the 30'days episode tracking to somewhere closer to 1.5 years would be a massive advantage (although forever would be even better !)

im sure the Sky q episode tracking is of a much longer length.

Re: Playlist Episode tracking issues

Deedee36 — Mon, 09 Sep 2024 18:56:25 GMT

I agree the 30

days needs extended.I have slow horses in my playlist season 3 aired in feb which I had watched season 4 started last week and although I appeared at the start of my playlist it hadn't appeared in my continue watching rail until I played season 4 ep 1